At age 14, he started his hospitality career in a New York City eatery. He went on to work as a busboy, a server and a line cook before he earned his degree from New York University. When Sam opened his second restaurant (he also owns the popular and award winning Weston Diner) he knew what his concept should be. He wanted people to sit down and have a home cooked meal at an affordable price.
That is why he offers family-friendly favorites all day. For breakfast, diners can choose from menu items like pancakes or one of a dozen omelets.. The Blue Moon lunch list includes an array of salads, wraps and delicious burgers. The dinner menu has staples like meatloaf and New York…all chef prepared. Diners come from all around the area to get that home cooked comfort food. This popular spot continues to be a hometown favorite.
When it came time for Sam to choose a POS provider, he chose Pinnacle Hospitality Systems to partner in his restaurant automation.
"The Service was incredible. Typically, salesman sells you the product and he (she) walks away until after the installation so he can collect the balance of the purchase. My salesman was very professional and he stayed on top of the entire transaction. He made sure every step from installation, training, to going live was nice and smooth. He answered every phone call, even during the night and weekends. He made sure all questions were answered, if an issue is not within his reach, he will go out of his way to search for the answer or made sure the corresponding department called me back. I can't possibly ask for better service"
Blue Moon Diner is located at 10076 Griffin Rd, Cooper City, FL. Their hours of operation are Monday 7:00am - 3:00pm, Tuesday 7:00am - 9:30pm, Wednesday 7:00am - 9:30pm, Thursday 7:00am - 9:30pm, Friday 7:00am - 10:00pm, Saturday 7:00am - 10:00pm, and Sunday 7:00am - 9:30pm. They can be reached at 954.915.3800
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Employee Spotlight - Jose RIVERA
Customer Service/Credit Card Specialist
 Jose has been with Pinnacle since December 2007. He is a full time employee who works in customer service. He has become our credit card specialist who spearheads all credit card processor changes and upgrades. He uses his expertise to help train the rest of the team on all matters credit card. He is excellent in helping our existing customer base with top of the line support for whatever problems or questions they have with their POS system. Jose has his Associates Degree in Computer Engineering and Computer Networking.
When not here at the office, Jose enjoys his time with his wife Keren of 4 years and their beautiful little girl, Kaley, who will turn 3 in December. Although Kaley keeps them very busy, Jose really enjoys fishing whenever he can get the time. He also likes to play PlayStation and use some of his technical skills and knowledge to master the video game world. |
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 Featured Product: Mercury Payment SySTEM
Mercury Payment Systems (MPS) makes payment processing smart and easy for thousands of restaurants. They have extremely competitive rates and will examine your current rates to show you where you can save. MPS offers integrated payment processing to your POS. They offer a MercuryView web portal with real-time transaction reporting and daily deposit details and gives merchants more than 35 report options, intelligent data, and business management tools. They have authorization outage protection. They support all major credit cards, PIN debit, EBT and check card. They have a full host of “fresh thinking” services to help streamline business operations.
MPS offers a cutting edge Gift Card solution that can help generate new revenue, build your brand and improve your customer’s experience. They have a no-cost, simple solution called the Express Program that provides all the basic ingredients for gift card success: great looking cards with your logo, point-of-sale merchandising, real-time Web reporting and free gift card processing. Choose one of several card designs, send in your logo, and you will receive your complete gift card package within a few weeks from proof approval. Custom cards are also available.
Getting started with Mercury is easy. Just call us at 800.771.7100 and we can get the process started for you. |
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 Featured Product: Sundrop
As a card-less loyalty solution, you simply collect customer mobile numbers at the point of sale. The automated customer registration process does the rest! Operationally, your only task is to collect mobile numbers at the point of sale and validate coupon codes. Sundrop’s mobile loyalty solution immediately sends an SMS text to new members asking them to reply with their email address, which starts the customer along the automated registration process.
Because there are no cards to carry, it’s very easy for your customers to participate. This means you can expect to capture a larger portion of your customer base than you could by asking them to carry a plastic card — as much as 60% – 80% of your entire customer base is possible! We can integrate this program directly into any of the software products that we carry offer. Please call us at 800.771.7100 with any questions or visit our YouTube Channel to watch a video about Sundrop Mobile. While on our YouTube Channel, please watch what our customers are saying about us. |
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Helpful Hints from Pinnacle
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POSitouch Tip: Did you know that we offer an enterprise solution called iControl Enterprise Solution. iControl’s smart software integrates seamlessly with your POSitouch restaurant POS system to deliver up to date and relevant business information to keep your hospitality based business on track and on budget. Time is money in any industry, and in the fast-paced service industry, it is crucial to free up the time of your management and staff-allowing them to perform their job functions at a higher standard with drastically reduced errors.
The industry-leading point of sale strategies provided by enhancing your POSitouch POS with iControl places you on the fast track to bottom line savings and future success by implementing transparent business operations that were previously impossible to track. Know where your losses are stemming from-to know where your future is headed. |
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Dinerware Tip: Did you know that Dinerware has a built in easy to execute Customer Loyalty Program. The program is designed by a restaurateur to track purchases by guests through point accruals and point redemptions via offers, usually offered as discounts on future purchases. Customers in your customer database can be enrolled in the loyalty program and points can be assigned to purchase rules on menu items, menu item groups or revenue classes. This program can really secure loyal customers and encourage repeat business. In today’s competitive environment, any advantage you can create over the competition can only help improve your top line sales. |
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Calypso Tip: Did you know that Calypso POS has the perfect solution for your yogurt operation? There is a direct integration with a scale that will enable you to collect an accurate dollar amount from your guest, maximizing your profits. You can keep track of your inventory all the way down to how many cups you should be going through. There is a full labor scheduler making sure your labor costs stay under control and you are able to understand cost control at a much higher level. With a gift card and loyalty program available you are able to not only keep your existing customers but attract new ones with a very simple easy to execute program. |
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Pinnacle's Newest Clients Include: |
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| World Cafe' |
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| Purple Parrott |
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| The Boot at the Preserve |
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| Fuego Cantina & Saloon |
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| Metro Prime Steakhouse |
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| Protective Life Insurance |
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| Quality Restaurant Concepts |
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| Salvatore’s Pizza and Pasta |
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| Suburban Grill |
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| Workplay |
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| Blissberry Yogurt Shop |
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| Bokamper's Miramar |
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| Courtyard Cafe' by Shawn & Nick |
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| Crazy Tails Grooming Salon |
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| Flip Burger Bar |
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| The English Tap and Beer Gardens |
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| Mario's Osteria |
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| Piezanos Pizza & Pasta |
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| Cave Grill |
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| Coral Bagels |
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| Por Fin Restaurant & Lounge |
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| Armando's |
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| CoCo Mango Frozen Yogurt Bar |
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| Deerwood Deli |
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| India House |
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| Lavilla Sportsman Club |
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| Milltop Tavern |
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| Player's Club |
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| Sonapa Grill |
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| Sun Deli |
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| Boots n Buckles Saloon |
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| University High School |
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| You Say When Yogurt - USF |
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| You Say When Yogurt-Jensen Beach |
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| Lake Wales Bowling Center |
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