Monthly Archives: July 2008

Casual Dining Solutions

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Interested in enhancing your casual dining business’s table service capabilities?There are a variety of systems available with different capabilities and service options.

Pinnacle Hospitality Systems is here to help you with this important business decision. One consultation with our professional and knowledgeable staff will put you at ease and connect you with the table service technology system that is tailored to your casual dining establishment. Pinnacle Hospitality Systems offers POSitouch and Dinerware point of sale table service systems.

With over 10 years of experience in table service software, POSitouch has developed a system that is scalable, enabling it to be used in independent restaurants as well as large chain restaurants. This flexible system with many user designed features enables you to easily customize the system for your restaurant

POSitouch Table Service Features:

  • Banking can be setup to be done by a server, cashier or both
  • Create separate checks quickly and easily
  • Void/deletion tracking
  • Simply enter the table number or select the table from a picture to start an order
  • Touch screen layout (button size and color) is configurable
  • Flexible menu and price functionality allows you to configure by workstation, day of week and time of day – perfect for happy hours
  • Bar terminals are available including functionality for takeout
  • Bar tab capabilities include credit card pre-authorization and tab functionality via name assignment
  • Video security system interface allows you to record items ordered with video.
  • Automatic printer redirection.
  • Order routing combines like items and sends them to the appropriate prepping station
  • Expediter printer or video monitor display.
  • Change routing schemes at any time

Pinnacle Hospitality Systems also offers Dinerware table service technology. Dinerware can help you manage your casual dining restaurant by providing the intuitive features to provide quick service and a customer database that allows you to add a personal touch:

FastPay feature allows you to close orders once payment is made

Menu items can be added or modified on the fly

The customer database allows you to look up customers instantly by name, phone number, address, or email. Order a customer favorite with the touch of a button!

The intuitive user interface provides quick and easy access to all system functions

Settle a ticket to cash in as little as two touches

Easily take pre-orders and keep track of them with our unique list view.

Tickets can easily be split to accept multiple payments quickly

Pinnacle Hospitality Systems can also implement point of sale services for your fine dining, pizza delivery, quick services, hotel, country club, arena/stadium, sports bar, nightclub/bar, or bowling center.

Wireless Point of Sale Technology

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Wireless point of sale technology WPOS is now available through most hospitality based point of sale providers. There are distinct advantages of going wireless with your point of sale system. Wait times for sales or service are eliminated, because the server is entering the order directly into a hand held device from the table, also eliminating paper errors.

The productivity of employees is also increased, as they do not have to walk circles around the restaurant to get to a monitor, and in turn wait behind other employees to use it-wasting precious time. Wired installations can also be costly, and those expenses are eliminated.

Wireless point of sale (wireless POS or WPOS) typically consists of a station base directly connected to a central network and one or more handheld devices that communicate wirelessly to that network. Ask Pinnacle Hospitality Systems today about enhancing your hospitality based business with wireless POS technology.

Florida Restaurant and Lodging Show 2008

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The annual Florida Restaurant and Lodging Show will be held at the Orange County Convention Center in Orlando, Florida September 5th-7th 2008. This annual forum is geared towards those involved or affiliated with the restaurant and hospitality industry, as a means of staying abreast the latest industry trends and products, creating a learning environment, and providing a meet and greet environment.

Features of the three day show include Ferdinand Metz Food Service Forum, PMQ’s Orlando Pizza Show, Ultimate Barista Challenge USA, New Product Gallery, World Class Culinary Competitors, Chef’s Table Luncheons, and a variety of booths and other activities.

The Florida Restaurant and Lodging Show will begin on 9/5/08 from 11am-5pm, 09/06/08 from 11am-5pm, and end on 09/07/08 from 11am-4pm. Pinnacle Hospitality Systems will be located at booth 1441 at the Florida Restaurant and Lodging Show to educate and showcase POSitouch and Dinerware point of sale system technologies that streamline business in the hospitality industry. Pinnacle Hospitality Systems is eager to answer any product and service inquiries regarding POSitouch, Dinerware, and other hospitality industry services and products provided.

 

Theft Prevention

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Pilfering and theft in the workplace can be very costly in the hospitality industry.  The problems produced by theft in the workplace are not as simple as currency or items taken.  Time spent tracking items and people deduct productivity from a business that could be devoted elsewhere.  Before a business even becomes aware of it, theft could be costing it a large percentage of profits or funds needed to keep the business afloat, and robbing it of time to focus on growth and change.

Pinnacle Hospitality Systems offers solutions to this growing menace of theft and pilfering in the work realm.  A point of sale system includes tracking modules that create accountability for items, cash and employees.  Operations are logged automatically, and include time, date and user.  The tracking and accountability alleviate time and efforts spent by management, and prevent most forms of workplace theft. 

Employees are far less likely to be dishonest when they are being monitored and everything is accounted for with quality hardware and software.  The work environment is more pleasant, and management can streamline and improve business operations when their time is freed up to focus.

Important Things to Know When Opening a Restaurant

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If you are considering entering the restaurant business, there are many aspects to analyze and consider prior to taking the plunge.  Vital things to examine are as follows:

1.       Failure rate is high!

2.       Hours are brutal

3.       Costs can soar

 

Most newly established restaurants do not make it past their first year.  The failure rate of new restaurants is so high that it becomes important to profile successful establishments to see what they are doing right!

 

Many restaurants have implemented point of sale systems (POS systems) to control and streamline business operations.  POS systems include features to help you track your inventory and expenses, creating cost control and a visual guideline to keep your company on the right path.  Other available features include reporting modules, time management features, inventory modules, labor management, hand held portable computers for instant order processing and so much more!

 

There are a variety of features available through POS systems, and a representative from Pinnacle Hospitality Systems is able to review the needs of a hospitality business and tailor a business solution that is effective.