Monthly Archives: September 2008

Elements of point of sale success

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At Pinnacle Hospitality Systems we know the hospitality industry.  The services we provide are tailored to the everyday needs your business encounters-needs that we are all too familiar with as our background is in the hospitality restaurant.  It is important to create an aggressive yet realistic budget, and our point of sale systems will assure that you maintain that, and save money along the way by accounting for all items, employees and information during daily operations with ease!

With the various daily pressures and volumes of tasks, it is important to have a point of sale system that is simple to use, and will maintain your daily dealings for you.  Employees are easy to train on our touch screen monitor POS systems, and this creates employee accountability and top of the line industry service.  Our featured point of sale systems were developed to anticipate the needs of the business, and know it inside and out.  You and you employees will appreciate all of the extra steps our POS systems alleviate for you!  Saving valuable time and money is the key to generating wealth in the hospitality based business.

Your touch screen point of sale system will effectively control the cost of food, beverage and labor while creating reports to ensure efficiency in daily operations.  Our POS systems generate labor schedules and inventory tracking as well, freeing up countless hours per week of labor to do so!  What better way to create outstanding customer service than to invest in your future with a point of sale system strategically designed specifically for the needs of your business, and then incorporating the needs of your specific business!

POSitouch Nightclub/Bar Solution

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POSitouch Nightclub and Bar solution provided by Pinnacle Hospitality Systems is your premiere answer to managing and running your bar smoothly with increased profits. With so many features to choose from and the option to interface your POSitouch system with the revolutionary Ice Monitor surveillance system for increased accountability and security, it is obvious why so many establishments have introduced POSitouch and Ice Monitors into their bars and nightclubs.

The POSitouch system designed for nightclubs and bars includes conveniences such as a rolling minimal birth date displayed on screen for reminder of the legal drinking age. Other features include:

  • Ability to close out multiple checks at once
    The most available menu items per screen in the industry-55
    Left or Right handed screens for easier access from bar tenders
    Printable drink receipts in detail
    Management controlled cash out reports
    Consolidation of identical items for quick bartender count
    Priority item printing on tickets allowing frozen drinks to print first
    Shift change of cash drawers in seconds, blind drops with no cash drawer activity
    Fastest item order and check closing in the industry
    No sale video records of all open cash drawer activity

Combine these invaluable features with the Ice Monitor, and your nightclub or bar will run with the precision of a finely tuned machine. Ice Monitor creates video accountability item by item that is entered into your POSitouch point of sale system, eliminating theft and other common industry problems. Contact Pinnacle Hospitality Systems today to see how much your business could save with touch screen technology and superior surveillance!

Pinnacle Hospitality Systems nominated for 2008 Excellence in Web 2.0 Award

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Pinnacle Hospitality Systems, point of sale provider for Alabama and Florida has been nominated for the 2008 ITFlorida Award within the category of Excellence in Web 2.0, which is given annually by ITFlorida.

The award is given to the candidate who displays notable achievements in the arena of the information technology industry and is narrowed down to four finalists across 17 categories. Categories include:

  • Excellence in IT Leadership (six regional awards)
    Northeast, Northwest, Central, Tampa Bay, Southeast, Southwest
    Small Business of the Year
    High Growth Company of the Year
    Government Technology Leadership (two awards)
    Excellence in Bridging the Digital Divide
    Excellence in New Business Recruitment
    Excellence in Web 2.0
    Excellence in Sustainability through Information Technology
    Innovation and Entrepreneurialism Award
    IT Florida Legislator of the Year Award
    IT Leader of the Year (one statewide award)

Finalists of the ITFlorida award are to be announced in mid-September, and the winners will be announced at the annual ITFlorida Awards Gala on October 6th at Disney.
Keynote speakers of the awards Gala are to include Senator Bill Nelson, Florida Senate President –Designate Jeff Atwater and State Senator Jeremy Ring. When finalists are announced in mid-September they are eligible to be VIP’s at the awards Gala.

Past winners of the ITFlorida Award include the Florida Department of Law Enforcement, CIOs of Moffitt Cancer Center, and entrepreneurs of small start up companies. ITFLorida is a public private partnership consisting of elected and appointed government officials from both major corporations and small businesses who assist the state’s Congressional Delegation, the Governor, the Legislature and other economic development organizations.

Update to come with information of mid-September list of the finalists!

Recap of Florida Restaurant & Lodging Show 2008

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The 2008 Florida Restaurant and Lodging Show was a visionary success for Pinnacle Hospitality Systems. Pinnacle featured and displayed POSitouch and Dinerware technologies each at their respective booth spaces and generated quite a stir while performing demonstrations and interacting with booth visitors and spectators. The Florida Restaurant & Lodging Show took place in Orlando, Florida.

Among featured hospitality industry technologies was Ice Monitor. Ice Monitor is a surveillance system that when interfaced with POSitouch point of sale software captures and stores sales and visual data to provide visual accountability for loss prevention techniques. As items are entered into your POS system, the Ice Monitor surveillance system records them simultaneously, virtually eliminating loss! This technology drastically eliminates losses, and managers can return to their restaurants on a Monday and review the weekend events to contrast the sales with the visual footage.

Pinnacle utilized its ingenuity to stand out in the crowd, hiring employees from restaurant clients to perform demonstrations at the show. We figured who better to demonstrate the point of sale software than those who use it everyday?

Clients & employees who participated with demos were as follows:

Kobe Japanese Steakhouse

o Michael Chen

o Alex Chau

o Twee Le

Timpano Grille

o Tara Gold

o Erica Vitiello

Café Tu Tu Tango

o Angela Ramos

Flippers

o Ben Richardson

Pinnacle Hospitality Systems would like to extend a special thank you to those who participated in making the 2008 Florida Restaurant & Lodging show a success! We are looking forward to the next one.

Verifone partners with POSitouch

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In October of 2007 Verifone Holdings, Inc. partnered with POSitouch hospitality systems of North America in efforts to further enhance and raise the bar for customer service standards. With roughly 26,000 hospitality locations featuring POSitouch technology in North America, it is exciting to announce the partnership is still going strong, with many locations utilizing Verifone technology.

In its most basic form, Verifone is a wireless point of service device enabling on the spot mobile electronic order and payment processing solutions. Interfaced with POSitouch point of sale technologies, it is the present and future of the hospitality industry. With wireless Verifone technology tableside service standards are dramatically improved. Customer orders are sent directly to the Chef by the wait staff while they are still tableside! The wait staff does not have to walk all around the restaurant in search of an available terminal and then proceed to wait in line to use it to enter the customer’s order! This creates an unmatched form of efficiency and superior customer service.

Table side ordering is only one highlight of Verifone technology. Table side payment processing is another outstanding feature of Verifone point of service. Payment processing tableside eliminates potential Identity Theft due to the fact that the guest’s card never leaves the table or their sight-guests have come to appreciate the comfort of data security. Tableside payment processing also increases customer service by eliminating customer wait time for the wait staff to leave the table and process the payment, often times having to wait in line again for an available touch screen monitor.

Veriphone and POSitouch technologies are ideal for tableside, car side, and delivery services within the hospitality industry. The routine tasks of employees and management are drastically enhanced as the technology frees up time to focus on customer service and other tasks. Customers are delighted with decreased wait times, outstanding order accuracy, and security of their payment. The partnership is a win-win situation that continues to spread across the country and flourish! With customer service expectations this high, can your hospitality based business afford not to go wireless?

Baumhower’s Wings

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Baumhower’s Wings (Aloha Hospitality International) of Alabama have incorporated POSitouch point of sale systems into their successful wings chain.  Pinnacle Hospitality Systems provides POSitouch technology and the service team behind it is available 24 hours a day, 7 days a week, and 365 days per year.

Founder Bob Baumhower played for the Miami Dolphins in the 1980s and has based his restaurant theme around football, and the All-American from the University of Alabama and 6 time All-Pro for the Miami Dolphin concept has gained critical acclaim as one of the best casual restaurant chains in Alabama.  According to Bob Baumhower,

“Wings always wants our food to be the best it can be, we have created one of the most organized and technologically advanced kitchens in the industry. Careful ordering, receiving, handling and preparation procedures ensure the freshest – highest quality food for our guest.”

Wings installed POSitouch systems to ensure the highest quality work environment and daily business operations to maintain the best in customer service standards and consistent quality.  Baumhower’s Wings dedication to customer service is displayed through measures they have taken such as choosing POSitouch point of sale systems and also their vigorous employee training program which includes 2 formal evaluations per year.

Locations for Baumhower’s Wings in Alabama are Huntsville, Mobile, Daphne, Montgomery, Tuscaloosa, and two Hoover locations.