Monthly Archives: October 2008

Ice Monitor-Isn’t it time your surveillance system worked for you?

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In the world of digital surveillance and loss prevention, Ice Monitor System is designed to interface with your POSitouch point of sale system, taking your business to the next level in security and profits.  In the hospitality industry, it is important that all of your point of sale system hardware and software interface together to operate on a connected level rather than on separate planes-creating chaos and hindering the seamless tracking purposes of a restaurant POS system.

Maximizing through put in your hospitality based business involves implementing the right point of sale system for your specific needs. POSitouch point of sale technology provides the next level of security through non-resettable total key.  With non-resettable total key, every transaction is written to a hardware device with electronic programmable read-only memory.  This memory is similar to speedometer on a vehicle in that it is tamper and hack proof/evident.

When interfaced with your POSitouch point of sale system, the Ice Monitor digital surveillance system provides the industry ultimate in beverage tracking, digital surveillance, employee accountability and loss prevention available.  From remote locations, management can observe in real-time what the employee is entering into the system, and what products are crossing over the counter.  All of this coupled with the many renowned features of POSitouch technology place your business on the fast track to bottom line profit increase!  Contact Pinnacle Hospitality Systems today, your premiere restaurant POS provider in Florida and Alabama.

Looking to boost profit to your bottom line?

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The hospitality industry is an extremely fast paced business by nature.  The last thing the operators and management of a restaurant or other hospitality business relish is the prospect of focusing on the issue of employee theft, and yet the problem encompasses upwards of about three-quarters of all restaurant losses according to the NRA (National Restaurant Association).  This figure is equal to roughly 3% of annual sales being attributable to employee theft rather than food waste-a surprise to most.

The economy is waning, and everyone is being forced to make ends meet-so can you afford to continue business as usual?  Identifying where your business is losing profits can take you from making assumptions and excuses for losses, to making changes that will effectively eliminate them.

It comes as a surprise to most establishments that elimination of employee theft is the fastest route to increasing profits-especially during difficult times.  The reason for this is that those losses, once prevented, become profits that flow directly to the bottom line.

The first step to a healthier financial situation for your business is to contact Pinnacle Hospitality Systems for your free analysis.  Pinnacle Hospitality Systems is the premier restaurant POS system provider in both Florida and Alabama.  This analysis will pinpoint exactly where your losses are stemming from, and show you what measures will turn them into a profit.  Pinnacle never expects you to buy anything until we show you how you are going to pay for it-and we will show you exactly what your profits will be upon implementation of your point of sale system.  Our thorough analysis can show you were you are losing profits.

Outside of surveillance cameras, safes, locks and other physical security devices, a point of sale system will track the habits of each employee-making it clear exactly who is pocketing the cash from your customers before it ever enters the registers.  This can occur in the form of giving away items and accepting cash without entering them into the system.  Pinnacle can show you how to eliminate this unsavory and expensive issue.

A great example is that if a restaurant is able to slice that 3% employee theft statistic down to even 2% that is still 1% of sales going directly to the bottom line profits.  Eliminating employee theft is the most efficient way to increase profit due to the fact that no added expenditures are used for training, marketing, remodeling, opening new stores or other common investments intended to boost profits.

Epson printing products

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Pinnacle Hospitality Systems provides top of the line Epson check and receipt printing products to interface with your point of sale system.  Epson delivers quality, innovative, cost-effective products that make hospitality based business operations run efficiently.  Pinnacle Hospitality Systems provides solid business solutions through advanced POS systems and product interfacing.  Our products are designed to function optimally together to improve your bottom line.  We feature Epson’s TM-U220 and TM-T88IV printers.

Epson’s TM-U220 is a compact optimized printer designed for high speed throughput.  The TM-U220 is easy to operate with features important to the retail, restaurant and hospitality industries.  This impact printer brings two-color printing for highlighting special offers, kitchen orders and impact logos.  In addition, the TM-220 printers are designed to be 100% compatible with existing systems that currently use a TM-U200 printer.

Features of the TM-220 printer include:

• Three impact printer models
• Easy to operate
• 30% faster than the TM-U200 series
• Drop-in paper loading
• Two-color black and red receipt and order printing
• Right-side up printing for kitchen orders
• Flexible paper widths
• Two year warranty

The Epson TM-T88IV is a POS thermal printer and is the latest addition to Epson’s industry leader-the TM-T88 POS printer series.  The TM-T88IV delivers more speed and more reliability than ever before. It offers 25% faster printing of text and graphics than the TM-T88III, two-color capability, new ease-of-use features and both wired and wireless interfaces. 

Features of the TM-88IV thermal POS printer include:

• High-speed printing of up to 7.9”/sec.  25% faster than the TM-88III!
• Same fast print speed for both text and graphics
• Two-color printing of receipts- including logos and all other graphics
• Ease of use features including drop-in paper loading, long-lasting auto cutter and auto status back messages
• Improved cover design for increased spill resistance
• Wide range of connect-it interfaces
• Two year warranty

For more information on Epson printing products and Pinnacle Hospitality Systems point of sale systems, visit http://www.pinnaclehs.com or call 1-800-771-7100 today for your free consultation.

Dinerware-a powerful point of sale system

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Pinnacle Hospitality Systems is a trusted professional dealer and provider of Dinerware point of sale systems.  Pinnacle is a world wide restaurant POS dealer and distributor.  Dinerware provides touch screen technology and integrated point of sale systems that help your hospitality based business succeed. 

Dinerware POS systems have been designed with the hospitality industry in mind.  Dinerware implements the latest technology and features to create a point of sale system that will streamline the daily tasks of your business, complete with quick and effortless maintenance. 

The simple user interface employed by Dinerware technology was designed by a seasoned restaurateur in order to provide a user friendly, cost efficient system to put hospitality based businesses in control of their operations.  Dinerware provides unprecedented performance, speed and reliability.  Dinerware systems are manufactured using the latest technology with a .NET framework and Microsoft SQL Server. 

Users can scale Dinerware to handle a virtually unlimited number of terminals, and it is economically designed to work well on a single inexpensive computer so that it can be used to replace your old cash register!  The .NET code used in Dinerware is designed to participate in secure enterprise-level Windows domain environments.

 Dinerware is a proud leader in the hospitality industry with one of the first certifications for Windows Vista.  Dinerware is a wonderful restaurant management tool, giving access to all management functions from any terminal.  The changes made by management take place immediately throughout the entire system without a restart!  With Dinerware it is simple to get a report, edit an employee timesheet, change a price instantly, or generate a new happy hour in seconds without ever having to leave the floor!  Management can easily track all transactions and assign security settings.  For example, management can grant or revoke permissions to employees without revealing their PIN.

Ticket handling is a cinch with Dinerware’s list view, which enables users to work on multiple tickets simultaneously.  Menus can be built quickly, and item changes such as add ons and price alterations can be made quickly.  Dinerware offers Fast Pay Mode to speed up customer wait times and tickets can be split easily to accept multiple payments fast.  No more time wasted searching for servers-servers can work other user’s tickets using the All Tickets View to enhance customer service and experience.

Splitsville concept to expand

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The Millennium Management Group is thrilled about the pending opening of its two newest Splitsville locations-Miami, Florida on Nov. 1st and Dallas, Texas in December of 2008.  The Tampa-based Millennium Management Group also owns Stumps Supper Club, Tinatapas, and Howl at the Moon in Channelside.

The original bowling/bar/restaurant concept chain showcases unique features such as twelve bowling lanes, billiards, multiple bars and a full service dining lounge.  The center is broken up into three main areas, each with 4 bowling lanes, pool tables and lounge areas, the dining area is separated.  This is ideal for private parties or companies having simultaneous private parties who wish to remain in their own group, or a great night out with friends and family.

The Miami Splitsville is to be located off U.S. 1 in South Miami’s Shops off Sunset Place and will feature roughly 25,000 square feet at the cost of $5.2 million dollars.  The Dallas Splitsville will have a similar price tag with slightly more square footage, approximately 28,000, and will be located in North Park Mall in Highlands Park.  The Channel side Splitsville opened for business in December of 2003 and boasted 27,000 square feet.  Millennium Management Group is also reportedly looking into opening a Splitsville in Orlando, Florida and Austin, Texas.

The Millennium Management Group relies on Pinnacle Hospitality Systems to provide them with turn key customer solutions for their hospitality based business.  Pinnacle provides POSitouch point of sale technology and integrated services for the chain restaurants of Millennium Management Group, drastically increasing customer service standards at all locations and eliminating common operational errors and implementing employee accountability and loss prevention.  To learn more about restaurant pos and what Pinnacle Hospitality Systems can do for your business, contact them today for your consultation.

POSitouch Store Forward, innovative credit card processing

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POSitouch has developed a software feature that allows for the continuous processing of credit cards for your restaurant POS even when there is no connectivity to the outside world.  Imagine! Processing credit cards with no internet connectivity!  Most restaurants are now processing credit cards via the internet.  In the event of a connectivity problem with the internet, there is no way to accomplish credit card authorization other than manually calling in each transaction.  With POSitouch’s Store Forward feature, restaurant operations can continue without interruption.  Credit cards are applied to guest checks and tips are added, the same way they are during normal credit card authorization transactions. 

 How does it work? POSitouch allows for normal credit card operation in the front of the house while it temporarily stores the credit card transaction in a secure file.  Once connectivity is re-established, POSitouch automatically starts processing the credit cards from the secure file and there is no user intervention required.  Operators have the ability to set a threshold of what amount they will allow a credit card to be processed for and cards that are equal to or less than that amount will be processed as normal.  Any transactions above the set limit will require authorization via the telephone.

Busy restaurants no longer have to hamper customer service and table turns when the intent is not available!  POSitouch – Store Forward keeps business moving!

Pizza Delivery with ease

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The business of delivery has never been easier with POSitouch point of sale technology.  Integrating the special delivery service functionalities into existing Table Service and Quick Service modules produces the ideal delivery industry game plan.  Not to mention the availability of mobile payment processing capabilities with iControl technology. 

Delivery industry functionality with POSitouch includes such items as integrated caller ID, color coded menu guides for users, organized order history, re-order forms generated from history, ability to have an order auto fire at specified future time, import industry phone book databases, integration with video and printers, expedite orders, time orders, customize delivery zones, driver dispatch and cash reconciliation.  Imagine the time saved and the mistakes avoided with all of this technology at your delivery disposal.

Essentially your delivery person will be able to easily track and maintain deliver times, and have the mobile capability to process payment immediately upon timely delivery of your superior product, creating customer service standards that raise the industry bar.  It is important to track and maintain accountability in all faucets of your business to ensure smooth daily operations and customer satisfaction.  POSitouch point of sale systems continues to advance to include the latest in Hospitality Industry technology.