Monthly Archives: October 2009

Pinnacle POS Tech Support Services Dinerware Tech Support and POSitouch Help Desk for Alabama and Florida

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Pinnacle Hospitality Systems provides restaurant POS systems throughout Florida and Alabama. Full Service Tech Support is available to all customers of Pinnacle.  Whether your restaurant needs Dinerware tech support, POSitouch support, or another form of POS tech support, Pinnacle has a team of help desk support providers around the clock.  Trust your hospitality-based operations in the hands of ourworld-class standards and POS technical support team.

POSitouch restaurant POS software is the leader in quick-service technology.  POSitouch support is uncompromising, and tech support is able to be at your assistance 24-hours a day, year-round.  Our 24-hour tech support services customers in Florida and Alabama.

About POSitouch POS and Positouch Tech Support

Positouch is a restaurant POS system designed by restauraters as a scalable solution with high reliability for restaurants, bars, and other hospitality-based businesses.  Whether your hospitality business is a small, independent operation, or you are one of many of a franchised or corporate restaurant, Pinnacle Hospitality Systems can create a POS solution for your restaurant. POSitouch help desk is available 24 hours a day, 7 days a week. 

POSitouch uses cutting-edge technology with core components of a POS solution including user-friendly touch screens for easy navigation.  Fully integrated color kitchen video displays and the ability to recall and park orders as needed. Orders can be routed and compiled for food preparation.

Pinnacle Hospitality Systems also offers Dinerware, a streamlined, powerful restaurant POS system.

About Dinerware POSand Dinerware Tech Support

Dinerware puts your restaurant or hospitality business ahead of the competition, providing current technology with a streamlined, user-friendly interface.  Designed by seasoned restaurateurs, Dinerware POS system is unsurpassed in the POS industry.  A simple-to-use interface and cost-effective point-of-sale system is key to the functioning of a restaurant, bar, or other hospitality business.  The key to the success of your business is having an unsurpassed Dinerware POS tech support team available for all of your help desk and POS tech support needs.

Along with Dinerware, Pinnacle provides Dinerware tech support.

Dinerware support is available around-the-clock, with software showcasing unprecedented performance, speed and reliability. Dinerware tech support makes restaurant automation a top priority. Transaction data can be reviewed 24-hours a day from any terminal thanks to Dinerware’s robust reporting platform. With over 70 reports to choose from, you will have convenient access to the comprehensive reports necessary to the operations of your hospitality business.

Restaurant POS POSitouch Support and POSitouch Help Desk Provide Hospitality Businesses With Help Around the Clock

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POSitouch Support Restaurant POS Technical Support
As providers of POS for restaurant and bars, Pinnacle Hospitality Systems offers a Full Service help desk and tech support to all customers.

Available around-the-clock, 24 hours a day every day, Pinnacle provides POSitouch tech support when our hospitality business customers need it the most. 

Dedicated service providers make up the support team, which stands behind each of the products Pinnacle offers, including Dinerware POS tech support as well as POSitouch.  Full Service Tech Support is dedicated to servicing hardware and supporting your technical queries to ensure proper function of your restaurant POS system. Whether your business requires POS for restaurants, POS for bars, or Point-of-Sale systems for Sports Bars or Arenas, Pinnacle not only provides POSitouch support, but support for all products, including Dinerware support.

Full Service Help Desk Support includes:

Full Service Tech Support is live, human support.  Pinnacle never uses an answering service.  Help Desk provides bilingual POS tech support, in both English and Spanish.  Help Desk and Tech Support representatives can employ online troubleshooting, and can diagnose many software issues over the phone, helping resolve an issue and have your business operations up and running when you need it most.

 Pinnacle dispatches field service technical support technicians when a problem is not resolvable online or over the phone.  Field service technicians are available to come to your place of business should there be any problem with hardware or software components of your Pinnacle Hospitality System.

Hospitality POS Solutions for Restaurants and venues in Florida and Alabama

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Pinnacle Hospitality Systems services Florida and Alabama hospitality businesses.  Combining hardware, software and technical support, Pinnacle provides your business with turn-key management tools.  From 24-hour, year-round help desk, to system design, installation, and employee training within your business, Pinnacle is by your side from start to finish, and beyond, with full-service support ensuring seamless operations.

Whether your business is an independent restaurant or a chain, Pinnacle offers POSitouch casual dining solution and Dinerware casual Dining solution for your budget.  Pizza delivery locations use a special POSitouch Pizza Delivery Solution, giving delivery businesses a specified POS for restaurants of their type.

Fine Dining locations enjoy a wealth of options available from Pinnacle Hospitality Systems.  POSitouch Fine Dining  Solution automates your business and increases your profit margins.  Dinerware Fine Dining Solution helps streamline business flow and increases the quality of guest service to the patrons of your establishment.

More of the eat-and-run type? Robust and scalable solutions are available through Pinnacle, providing Quick Service industry businesses with an increase in efficiency and ROI. Pinnacle can create and design POSitouch Quick Services Solution with Dinerware Quick Service Solutions, personalizing your restaurant POS specifically to your restaurant.

For Nightclubs and bars, the ultimate in bar management software is combined with durible, long-lasting hardware, giving you an effective and affordable solution with POS for nightclub or POS for bar.

Pinnacle can also design and implement bowling center and bowling alley solutions.  Allow Pinnacle to take your bowling center to a higher level of profitability.  Pinnacle integrates the bar with quick service concession and food stand.  You can even use wireless ordering for food and drinks, allowing servers to take and bring food and beverages to your guests as they bowl.

Hotels, Country Clubs, Arenas, Stadiums and Sports Bars also turn to Pinnacle Hospitality Systems for POS systems.  An integrated solution can be configured for hotels, providing powerful and functional software interfaced with the property management system. Country clubs combine their POSitouch and Dinerware system and interface it with their membership billing software for streamlined transaction processes.

A complete stadium or arena hospitality solution can be configured by Pinnacle. The necessary software for managing bars, quick service, inventory and accounting is available, also providing wireless ordering systems in order for servers to cater to guests in the skybox. Table service and bar service integrate smoothly for a complete sports bar solution.

Pinnacle Hospitality Systems Support Desk for Restaurant POS Systems in Florida and Alabama

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Tech Support

Your hospitality business caters to its customers’ needs just as Pinnacle Hospitality Tech Support caters to you and your business. 24 hour help desk is available year-round.

Whether you own one restaurant or run a hospitality business within a chain of restaurants, Pinnacle Hospitality Systems has your business covered with top-of-the-line 24-hour Full-Service help desk support and Technical Support for restaurant POS systems.

Pinnacle Hospitality Systems offers Full Service help desk support as well as Technical Support to all customers, being available anytime your hospitality business need the support. Behind each Pinnacle product stands a dedicated services and support team required to ensure proper function of your restauarant POS system. Trust Pinnacle’s world-class services for all of your hospitality industry needs.

Full Service Help Desk Support includes:

  • Help Desk Support is available 24 hours a day, 7 days a week, 365 days a year
  • Live, personal support is available at all times. Pinnacle never uses an answering service
  • Bilingual  – support in Spanish is available
  • Support representatives are able to employ online troubleshooting and diagnosis techniques enabling a quick resolution to the problem

A Pinnacle field service technical support technician is available to come to your place of business immediately should you have a problem with any hardware components of your Pinnacle Hospitality System.

Field Service Technical Support includes:

  • Technicians are on Call 24 hours a day, 7 days a week, Year-round
  • Technicians arrive prepared with fully stocked repair vans
  • Online diagnostic tools allow our technicians to resolve your problem while on site
  • Additional monitors and hardware are always on hand for replacements if needed
  • Disaster Recovery available in just 48 hours!
     

Time & Materials

Service is also available 24/7 for clients not covered under a service plan – please call for rates.
Limited 30/10/5 Software Support contract: Please call for Rates

  • Contract provides 24/7 limited software support for up to 10 individual incidents or 5 hours of work within a 30 day period.
  • Option to renew upon depletion.
  • Additional issues will be charged at prevailing T&M rates.

Pinnacle Hospitality Systems located in south Florida is a provider of point-of-sale solutions for businesses within the hospitality industry. Pinnacle provides your business with POSitouch restaurant POS systems, bar POS, Used POS,  and discount POS systems such as POSitouch restaurant POS systems.  These systems go beyond point-of-sale and can incorporate the best restaurant loss prevention and security.

Increase Your Bottom Line and Customer Service with Restaurant Loss Prevention

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POSitouch restaurant POS software allows hospitality management to stay on top of restaurant security and restaurant loss prevention issues.   Manager alerts are set off by POSitouch (POS for restaurant) when any red-flag behavior is noted on any of the systems.  Red-flag behavior includes deleted transactions, voids, adjustments, “no-sales”, and other detrimental patterns.

POSitouch restaurant POS manager alerts document discounts, no-sales, overrings, table deletes, long ticket times, late clock-ins, high ticket prices, overtime hours, and other important data relevant to assisting managers to maintain efficient and cost-effective operations.

No matter what area of the hospitality industry your business is in,  POSitouch POS systems offer restaurant Point Of Sale products for both independent and chain restaurants. POSitouch is designed by restauranteurs who have years of firsthand experience and research with POS systems, and offers a modifiable system that fits your business model and allows a user to design the system.

Inventory control is a restaurant loss prevention security feature included in POSitouch software.  A reporting module is available as an add-on module for your POSitouch Point of Sale system.  The reporting module tracks transactions and item movement, and documents contribution to profitibility of sales.  Then it creates specialized reports through a third-party reporting agent.  POSitouch inventory module allows management to amange a restaurant’s information for suppliers, as well as generate purchase orders and receive purchases.  Incoming and outgoing transfers are automatically recorded with POSitouch restaurant POS systems.

Additional add-on modules are available, allowing management to personalize and expand a POS system specially for their restaurant.  Managers can view table order details in real time with Dining Room Management Module.  With the ability to configure a restaurant layout map on the touch screen of a POS, updates can be viewed per table just by touching the table on the screen’s map.  By allowing management to be aware of what’s happening with each table’s order, customer satisfaction and bottom line profits increase.

Dinerware POS for Bars, POS for Restaurants Keep Customer Service High Even Through the Rush

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Whether your hospitality business is fine dining or fast service, a chain or an independently run operation, customer service and providing an amazing experience for guests is the most important aspect your business can provide, and the last thing you want to jeopardize.

Having a high-performance restaurant POS system like Dinerware sets your restaurant above its competition, allowing them to gracefully handle the rush and crowded times.  Dinerware POS systems can interface with a variety of POS for restaurants or POS for bars.

Going beyond the standards of POS for restaurants, Dinerware has a system that streamlines the operations of your restaurant or bar business. Dinerware is perfect for restaurants as well as bars and nightclubs. Because bars and night clubs become very crowded on nights and weekends, your venue must implement turnkey solutions to help raise the level of customer service. Dinerware gives employees and managers the necessary tools to manage the rush and quickly ring up orders, take care of customers, and close out checks.

Dinerware software provides a solution to keep your operations flowing, especially during the rush. A rush is a prime period of time where customer service has the potential to suffer if staff is preoccupied with staying on top of the incoming orders.  Dinerware can keep your level of service from suffering during the rush.

Business operations become simpler when you can decrease the time it takes for a customer to order and receive their order.  Dinerware POS also has a simple training system for employees.
Pinnacle Hospitality Systems is a provider, installer and servicer of Dinerware POS systems.  Pinnacle can replace, install, and  service restaurant POS and POS for bar.

POSitouch POS for Bar and Night Club Software Provides Streamlined Operations

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With encypted and recorded transaction files, POSitouch POS systems help your restaurant and hospitality industry business implement a successful restaurant loss prevention plan. Pinnacle Hospitality Systems provides high-performance security components as well as point-of-sale technology for restaurants and bars.  POSitouch restaurant POS systems are non-resettable and have security levels requiring passwords, meaning management never has to give out their PIN codes. 

Tampering and hacking of POSitouch software is nearly impossible with the electric programmable Read-Only Memory, which all transactions are recorded to.  The industry standard is set by these features.

Management can prevent employees from clocking in late for their shifts, or too early, which saves money on  payroll and keeps management aware of who  is consistently late. POSitouch POS systems also tracks each employee’s activity on the system, showing management which employee accessed or attempted to access within the system.  POSitouch always leaves you a set of footprints in the sand to track. Privileges of employees may be assigned and revoked within the POSitouch POS for restaurants.

Another means of restaurant security and loss prevention for restaurants  include interfacing surveillance technology such as Ice Monitor digital surveillance along with your restaurant’s POS system such as POSitouch point of sale. Restaurant surveillance allows management to access and view real-time online transactions, customer compensations, employee clock-in and clock-outs, sales, deleted items, voids, and most other historical events as well as audit trails.

By eliminating fraudulent activity of all levels, POSitouch solutions keeps your bottom line under control. Employees may not manipulate information or time-clock data, nor may they clock in or out for other employees.  Magnetic ID card, biometric prints, or specific ID codes for each individual employee is a requirement to access the system.

 
 The premier point of sale system of POS for restaurant and hospitality-related businesses, POSitouch has applications for Quick Service, Table Service, Hotels, Country Clubs, Delivery and Arenas. Thousands of businesses, large chains as well as small independent hospitality businesses the United States use this Windows-based, open architecture software because it is simple to maintain, expand, and use for hospitality operations each day.