Monthly Archives: February 2010

Restaurant Loss Prevention and Great Customer Service are Key to Success in Hospitality

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In order for restaurants, bars and other businesses in the hospitality industry to maintain control of profits and losses, streamlining of operations and creating as much automation as possible are important practices to incorporate. 

Regardless of the type of hospitality business you manage, restaurant Point Of Sale products are available through POSitouch POS for chain, corporate or independent businesses.  With years of firsthand research and experience working in hospitality, designers created this modifiable system that can fit your business model and can be specifically tailored to fit your business needs.

Taking control of your inventory is one of the many restaurant loss prevention measure available with POSitouch software.  In addition to the inventory control module, reporting and tracking modules are available as well, creating a POSitouch Point of Sale System perfect for your business.  By tracking item movement and transactions, the reporting module helps you see profits and losses in hard numbers, and creates specialized reports.  POSitouch inventory module allows management to track supplier information and generate purchase orders.  Orders that are incoming or outgoing will automatically record to the system on POSitouch restaurant POS systems.

Management can further personalize their restaurant POS system with add-on modules.  Table orders can be viewed in real time by using the Dining  Room Management module.  Management can configure the restaurant’s layout on the touch screen, and updates on each table may be viewed by the simple touch of the screen. Keeping management aware of all table orders helps increase bottom line profits and quality customer service. 

POSitouch restaurant POS software keeps management aware of all aspects of their business, from customer service to restaurant loss prevention issues.   Manager alerts go off anytime a red-flag action is taken by employees on the system, including deleted transactions, no-sales, voids, cost adjustments and more.

POSitouch Tech Support & Dinerware Tech Support Available 24-Hours with Pinnacle Hospitality Systems

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Hospitality is a business that runs year-round, and around-the-clock, and the importance of the availability of tech support and service that is also available 24-hours a day can not be underestimated.  Whether a small restaurant or a chain operation or bar, many hospitality businesses require the use of POS systems to streamline operations.   Pinnacle  Hospitality Systems provides restaurant software systems such as POSitouch and Dinerware POS, and along with these systems, Pinnacle offers bilingual POSitouch support, and Dinerware support.

Support staff is able to supply restaurants with around-the-clock online troublshooting to diagnose software issues over the phone.  Most restaurant software issues can be solved through step-by-step troubleshooting, but when online or telephone tech support cannot solve your restaurant software issues, the Pinnacle Help Desk will dispatch a technical support provider who can diagnose, repair and replace faulty or damaged parts of your POS software and hardware systems. 

Not only does  Pinnacle Hospitality Systems offer the premier restaurant POS and hospitality Point-of-Sale systems in Florida and Alabama, they also provide a full-service help desk and technical support to those customers who use Pinnacle as providers of POS restaurant software. 

When you call Pinnacle’s help desk, you will always reach a live human on the other end of the line, ready to assist and diagnose your restaurant software system issues.  Pinnacle support and help desk operators never uses an answering system or automated operator service. Pinnacle’s Full Service Technical Support includes live bilingual technical support. 

As a constant-moving industry that caters to the needs of its patrons around-the-clock, hospitality businesses benefit strongly from year-round, 24-hour technical support to keep customers happy and maintain smoothly-run operations.  POSitouch tech support is there for your business whenever you need it.

POSitouch support and  Dinerware POS tech support gives you an uncompromising support team with top-of-the-line service providers who behind all Pinnacle Hospitality System products.

Full Service Tech Support  takes care of your restaurant software and hardware issues, maintaining your restaurant POS system so that it functions properly.  Pinnacle’s help desk provides POSitouch training for your restaurant and staff.

Restaurant Loss Prevention Strategies Begin with Point of Sale Systems

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As a historically common target for theft, false discrimination lawsuits, and other profit losses, the hospitality industry often is preyed on by con artists looking for loopholes in a restaurant’s management. While these kinds of restaurant losses have been commonplace, now hospitality businesses can protect themselves through POSitouch, a restaurant software and restaurant POS system.

Customer service rules the kingdom of hospitality, and by providing a consistent, memorable experience for your guests creates an experience they would like to return to, and bring friends to. With the help of POSitouch POS systems, your staff can deliver top-notch service to patrons.

The most effective measure of loss prevention in the hospitality industry involves the use of POS for restaurants and POS for bars. POS systems allow consistency, more streamlined customer service and business operations, and a chance to rise above the competition with superior loss prevention strategies.

Offering an unsurpassed level of security, POSitouch restaurant POS systems makes it easier for restaurant owners to disprove accusations that once lead to costly court cases that sacrificed the financial end and reputation of a restaurant.

Restaurants no longer have to rely on the honor system when they use POS systems to tighten restaurant security measures. Without restaurant software, you lack trackable data that can defend the business in a false discrimination lawsuit. Utilizing POS technology and restaurant surveillance protects your business and increases bottom line profits.

Providing a streamlined solution for bars and restaurants, Pinnacle Hospitality Systems tends to all sizes of hospitality businesses; from small independent operations to corporate chains and franchises.  As the leading provider of restaurant point-of-sale systems in Florida and Alabama, Pinnacle provides restaurant software systems to monitor account all transaction details, thanks to technology where transactions are saved to Read-Only Memory on the software system.

 

Pinnacle Provides Dinerware POS Restaurant Software to Make the “Rush” Times Flow Smoothly

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Constantly surpassing industry standards POS for restaurants, Dinerware restaurant software provides hospitality software systems to streamline operations of restaurants, bars, and other hospitality businesses. Pinnacle Hospitality Systems provides, installs and services Dinerware Restaurant POS systems.  Pinnacle help staff members can replace, install, or service restaurant POS and POS for bar, and offers 24-hour customer service and tech support around-the-clock.

bars, restaurants and nightclubs all benefit from Dinerware software.  It is important to utilize a turnkey solution to raise customer service quality and increase bottom line profits.  When bars and clubs become crowded during rush times and on nights and weekends, this is the time they benefit the most from restaurant software.  Dinerware provides the tools and technology necessary to managing a high-traffic situation and ring up orders, tend to customers and close checks out quickly.

Fine dining or fast food, corporate or independent, your venue must provide an amazing guest experience and customer service is the one thing you must not jeopardize. Dinerware POS systems software interfaces with a number of restaurant POS systems or POS for bars. A high-performing POS system such as Dinerware allows your staff to handle a rush with grace, and rise above the competition.  

Dinerware software gives your restaurant, bar, club or other hospitality venue the perfect means by which to keep a smooth flow of operations during rushes, evenings and weekends. During rush times, customer service levels are susceptible to suffering because staff is preoccupied with a high volume of orders and tasks.   Dinerware helps you tackle the rush and come out on top.

Hotel Software Solutions Streamline Hotel & Restaurant Operations by Using POS Systems

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POSitouch restaurant software provides hotel software solutions to streamline business operations. Pinnacle Hospitality Systems creates robust software solutions for your hotel software through interfacing POSitouch Table Service in your hotel restaurant with your hotel property management software management system.

POSitouch Table Service provides hotel restaurants with a number of table service features to help streamline business operations. Banking and billing can be setup to be performed by a server, or may be charged to the hotel room bill.  Separate checks are simple to create, and sales, voids, and deletes are tracked on the system.

Featuring a touch-screen, a map of the restaurant can be configured, with each table or seat designated as a button.  Prices and menu can be configured by work station, day of week, or time of day.  This is a great feature to use for early bird specials, happy hour, and more time-sensitive menu or pricing schedules.

Bar teminals are available separate from server station terminals, where bar tabs can be created with credit card pre-authorizations as well as tab functionality via name or other identifier assigned by the bartender.

Digital video surveillance interfaced with your POS system allows real-time high-quality surveillance of activities near the restaurant POS system along with data recording on the POS software, to compare activities on the system to users at the station. When a station runs out of printer paper, the systems automatically redirect to a printer that does have paper. 

Add-on modules available for the POS system includes a Dining Room Management Module, which lets hotel managers create a hotel restaurant layout and view tabletop updates with a simple screen touch. By keeping management aware of table orders in real time, ROI and customer satisfaction increases.

The reporting module offers a number of reports and integrates with third-party reporting packages to create customized reports. Inventory module provides tracking of item movement and the contribution to margin profits of inventory sold.  Create purchase orders, manage suppliers, and receive purchases and record transfers through this module.

Credit Card Authorization module provides a solution for POS data and credit card authorization.

The Labor Management Module tracks attendance and clock-in / clock-out times for payroll and scheduling. Labor information integrated with sales data helps create customer profiles and frequent diner programs.