Category Archives: digital surveillance

Pinnacle Help Desk for POSitouch Restaurant POS and POSitouch Training

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Servicing bars and restaurants throughout Florida and Alabama, Pinnacle Hospitality Systems provides hospitality businesses with a turnkey solution for management.  With a combination of hardware and software installation and technical support services, Pinnacle designs a POS system that works for your business.  In addition, POS tech support is readily available all the time.  Pinnacle has a 24 hour help desk, year-round.  Pinnacle not only has a help desk, but also provides system design, installation, and performs management and employee training to help your bar, restaurant, hotel, or other hospitality business run smoothly. 

Pinnacle Hospitality Tech Support is at your service from the beginning to the end and beyond — starting with designing and installation, and continuing by your side with help desk, technical support and training.  Pinnacle Hospitality Systems ensures seamless operations for your hospitality-based operation.

Just as your venue caters to the needs and desires of its customers and patrons, Pinnacle Hospitality Systems caters to your venue.  Whether your business is a small operation or a variety of chain restaurants, your business is covered with top-notch full service restaurant POS Technical Support and help desk support.

 Pinnacle Hospitality Systems also extends its services to clients who are not covered under a Pinnacle service plan, as well as a limited software support contract. For rates and further inquiries, call  1-800-771-7100.  There is always a real person on the other end of the line to help you.  Pinnacle never uses an automated answering service.

Along with POS for restaurants, POS for bars and POS for hotels, Pinnacle also offers point-of-sale solutions for a variety of other businesses within the hospitality indudstry.  Pinnacle not only has new POSitouch restaurant POS systems, but used POS, discount POS, POS for sports bars, POS for arenas, POS for Stadiums, and POS for Country Clubs.  Pinnacle also services POS systems for bowling alley solutions for bowling centers.

Located in south Florida, Pinnacle Hospitality Systems provides a number of point-of-sale solutions solutions and beyond.  Pinnacle also integrates the best restaurant loss prevention and restaurant security through various POS systems that track and record different activities performed on the POS system, such as transactions, cancellations, voids, sales, “no-sale” and discounts, and with digital surveillance, these systems can help increase your bottom line and lower your overhead.

Pinnacle Hospitality Systems in Florida Provides Restaurant POS, Bar POS, Used POS, Discount POS

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As a restaurant owner, having a means to track progress and profit helps streamline business practices and operations from day to day.  By using POS for restaurants or POS for bars, you allow for more consistency and better customer service. Integrating POSitouch restaurant POS technology into your bar’s business model streamlines operations.

With the help of implementing POSitouch restaurant POS systems into your restaurant, your bartender and staff can provide quicker and more consistent service, which increases customer counts while reducing labor costs. POSitouch restaurant POS and bar POS improves your restaurant’s bottom line by providing  a smooth and consistent flow of business, which results in customer satisfaction.

Pinnacle Hospitality Systems located in south Florida is a provider of point-of-sale solutions for businesses within the hospitality industry. Pinnacle provides your business with restaurant POS, bar POS, Used POS,  and discount POS systems.  These systems go beyond point-of-sale and can incorporate the best restaurant loss prevention and security.

Security and loss-prevention software includes POSitouch restaurant POS systems. These systems make system hacks and tampering impossible because POSitouch hardware writes all transactions to an electric programmable Read-Only Memory.

 Surveillance technology can be interfaced with POSitouch restaurant POS systems.  Ice monitor digital surveillance allows you to view transactions, comps, employee time clock activity, sales, deleted items, voids, and other events in real time.  This lowers the numbers of theft and wrongful accusations.

Still using that tired cash register?

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In the hospitality industry, its no secret that things move fast.  Today’s customers are accustomed to great atmosphere, exemplary service, quality food and beverages, and all in a rapid fashion.  The only way to deliver superior service and products, error free and fast is with a quality restaurant POS system implemented into your hospitality-based business.  That tired old cash register simply cannot accommodate the demands of today’s restaurant customer.

A POSitouch POS system provided by Pinnacle Hospitality Systems is ideal for any hospitality based business, and is complete with the following modules:  Time & Attendance, Credit Authorization, Teppan Table Management, Inventory Management, Wireless Solutions, Online Ordering, Accounting Interface, Enterprise Solutions, Security/Loss Prevention, and Gift & Loyalty.

To transform your POSitouch restaurant POS system into a formidable force, interface it with a digital surveillance system.  A digital surveillance system interfaces seamlessly with POSitouch POS software to provide unmatched accountability and loss prevention strategies.  The ultimate in surveillance technology provides the following:

• Ability to easily burn the video to a CD for court appearances
• Quick text search to find particular menu items
• Live Check View to view the check and video simultaneously, live
• Ability to filter these exceptions further by server, manager, type and amount
• Quickly search your POSitouch transactions for exceptions such as no sales, discounts, voids, punch in and punch out etc.

Implementing Point of Sale Security is a Powerful Prevention Tool for Discrimination Lawsuits

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The fast-paced hospitality industry is often the main target for discrimination lawsuits that did not occur.  These false accusations of discrimination can at times be difficult to impossible to disprove, and can be costly.  

It has unfortunately become common for objectionable individuals to make false discriminatory and other types of claims against businesses and other people in hopes of gaining a payout.  Thanks to point of sale technology and powerful restaurant camera surveillance, things are leaning more in favor of the innocent.

Pinnacle Hospitality Systems is the leading industry provider of restaurant POS systems in Florida and Alabama.  A simple solution to managing a restaurant or chain of restaurants, a restaurant POS system monitors and accounts for every detail of daily business transactions. 

Supplementing this powerful tool with a surveillance camera system creates the ideal defense against false discrimination claims, employee theft, fights on the premises and a multitude of other problematic situations that occur in the hospitality industry regularly. Should an individual or a group attempt to file a complaint accusing your establishment of discrimination, you have high-quality video surveillance to back up your defense and dismiss their allegations.

 Because the development of restaurant POS systems like POSitouch were strategically developed by those with background in the hospitality industry, they include features that serve their purpose flawlessly, to streamline daily business operations while increasing bottom line profit and preventing theft.

Restaurant Surveillance FAQ’s

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What is DVR? A DVR is a Digital Video Recorder. DVR’s are used to record footage from a surveillance system and save them to an inbuilt hard disk.  DVR’s have many characteristics and features such as multiple channels and cameras, remote monitoring, alarm setting, motion detection and more.  Some DVR’s have a PCI-Card, which is an inbuilt card for your PC that is compatible with various operating systems to make your CPU work as a DVR, allowing you to simultaneously use your PC monitor to view the video footage.  Available POS video integration.

Does it come with a Warranty? Most of the DVRs and complete systems come with a 1-year warranty.  Certain cameras and monitors also have a 1-year warranty.

Do all the DVRs include a motion detection feature? Yes, all multi-channel DVR’s include this function.

 Do I get software of remote viewing with System? Yes, you will receive remote viewing software with our digital surveillance systems.  

What is PCI-Card? PCI-Card is the inbuilt card for your personal computer, which helps you to make your PC the part of your Surveillance System. These cards also come with different characteristics for different applications such as different channels and different software for different operating systems.

Does wireless work as good as or better than cables? No, a wireless system is never as reliable as a hardwired system. A hardwired system cannot be picked up by someone with a wireless receiver, giving it added security and it is cheaper. 

Does the DVR have any capabilities of off-loading the video/audio to another device?
You can transfer video from the DVR to a memory stick. The DVR has a USB port. You can also upgrade to a DVR with a CD/RW Drive if you wanted to use a CD. Keep in mind this is only for transferring video clips not backing up the whole drive.

Loss Prevention in the Hospitality Industry

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In the hospitality industry, customer service is king.  In order to provide the most memorable guest experience, every visit, restaurants must implement superior loss prevention strategies.  Restaurant POS systems are the single most effective measure of loss prevention you can adopt for your establishment today.

Pinnacle Hospitality Systems is the trusted industry leader and provider of restaurant POS solutions.  Pinnacle provides POS systems that utilize cutting-edge technologies to organize, manage and track the everyday operations of your busy hospitality based industry.  With specialized reports, superior employee accountability, ordering modules, credit authorization, inventory management, online ordering options, accounting interface, gift and loyalty programs, wireless solutions and much more!

Pinnacle Hospitality Systems also provides top of the line restaurant video surveillance technology. Our industry-leading DVR systems digitally record video, and provide real-time footage when connected to the internet for access from any location.  Our advanced DVR systems are available in wireless or wired versions and are complete with cameras and all needed components and cables.

Contact Pinnacle Hospitality Systems today and make loss prevention a part of your future POS success plan, http://www.pinnaclehs.com.

Digital Surveillance Makes Your Business Safer, Stronger, and Smarter

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As an industry leader and innovator in the field of intelligent digital surveillance, Pinnacle Hospitality Systems has helped a wide range of businesses in the restaurant and hospitality industries protect their employees and bottom line profits through video surveillance strategies.

The value of implementing restaurant digital surveillance strategies extends well beyond safety issues, to encompass operational, merchandizing, productivity and customer service enhancements.  According to a 1999 study done by the National Restaurant Association, employee theft averages $218 per person on an annual basis. To make matters worse, security experts think that estimate is conservative.

According to the Association of Certified Fraud Examiners, occupational fraud costs the average business $4,500 per employee annually. The total national loss to occupational fraud is over $400 billion, and the restaurant industry claims over 9.5 percent of the total.   This staggering amount can be drastically reduced by installing the proper digital video surveillance system into your hospitality-based business. 

No matter what size your facility or DVR needs are, Pinnacle Hospitality Systems have a solution that will work for you. Our industry-leading DVR systems digitally record video, and provide real-time footage when connected to the internet for access from any location.

Our advanced restaurant DVR systems are available in wired versions and are complete with cameras and all needed components and cables.  Contact Pinnacle today for a free consultation for your restaurant POS needs.