Category Archives: mobile pos

Pinnacle Introduces the POSitouch Wireless Hand Held Terminal!

Posted on by
Reply

Pinnacle is very excited to introduce the POSitouch Wireless Hand Held Terminal, the newest addition to the existing line of hospitality system products. With this mobile terminal, servers can take and process orders at the table, allowing customers and managers alike to enjoy quicker and more accurate ordering.

With the POSitouch Wireless Hand Held Terminal, the bottleneck effect caused by servers waiting to use stationary terminals is eliminated.  The terminal is especially useful for cocktail and outdoor patio servers, allowing for multiple order processing at once. Servers no longer need to return to the bar in between orders.  The new terminal quickly and easily processes credit card payments with a built-in magnetic card reader (which also has the ability to read manager cards).  Service time is further shortened by the ability of the server to enter check discounts on the terminal without a manager.

One of the best features of the new Hand Held Terminal is that there is no need for additional training, as the mobile terminal contains the same functions and software interface as the regular-sized POSitouch terminal. To own and operate this new product, there are just a few small investments necessary:

  • Purchase of POSitouch software license
  • Wireless router (communicates with terminals to send information)
  • Antennae and battery charging station for each terminal

The Hand Held comes with an easy to use stylus pen, an LCD touch screen that automatically adjusts to whether the user is right or left-handed and a fully-charged battery that lasts up to 6 hours. Optional add-on enhancements include the mobile printer accessory, useful for printing receipts and processing credit card payments for a fully-mobile operation.

Pinnacle continues to hold their spot as a leader in the hospitality point of sale industry. With this latest addition to their product line, the user need only enter once and it’s on its way, no wasted steps! The POSitouch Wireless Hand Held Terminal is perfect for pool decks, patio bars, bowling centers and many more types of hospitality businesses.

To learn more:

Hopjacks in Mobile, Alabama Relies on POSitouch

Posted on by
Reply

What is a Hopjack? A hopjack can mean a fast-moving rabbit, or it means to leap on one foot, or it’s the name of a killer pizza joint with lots of beer and live music! Hopjack’s Pizza Kitchen and Taproom is open seven days a week to provide patrons with amazing pizza made with the highest quality ingredients. Hopjacks boasts over 150 different types of beers with 36 on tap as well as a full bar. The beer selection changes weekly, as the restaurant and bar makes it a point to bring in new brands from all over the world.

The atmosphere of Hopjacks is eclectic and hip, with high ceilings, exposed brick and beam construction, couches and a long center bar running down the middle of the restaurant reminiscent of pubs in Europe.  On weekends, live bands deliver entertainment to the lively crowds.

Owners Corey Fogarty and Chef Joe Abston are proud to deliver a fresh, exciting new concept: exceptional pizza, great food, great service, great music and a great atmosphere! Hopjack’s Pizza Kitchen and Taproom boasts two locations – in Mobile, Alabama and Pensacola, Florida. Both restaurant locations rely on Pinnacle Hospitality Systems’ POSitouch restaurant POS to manage the business transactions of the establishment.

Bartenders use the restaurant POS system to create and close out tabs, to split multiple checks and to process all credit card transactions. Servers at Hopjacks use POSitouch to send orders to the kitchen for faster, improved customer service. A customer loyalty program and database can be created on the POS software system. The owners of Hopjacks rely on the computer POS system to pull sales reports, create work schedules and to track payroll and inventory for loss prevention. The restaurant POS is crucial for maintaining high standards of service and for maximizing profit. Pinnacle Hospitality Systems is the exclusive provider of POSitouch restaurant POS systems in Alabama and Florida.

Quick Service Restaurant POS Solutions

Posted on by
Reply

POSitouch is a leader in the quick service industry, featuring cutting-edge technology and advancements. This scalable solution is a reliable solution for all sized quick service establishments. POSitouch Quick Service software was designed by industry insiders; the POSitouch application is a proven tool to increase your overall return on investment.

Key Components to Quick Service restaurant POS are:

• Intuitive Color touch screen to guide users through the menu fast
• Optional split screen  expedites the packing process 
• Fully-integrated color kitchen video displays
• Options for sending to displays include, real time “on the fly”, one touch delay, one item delay and upon order confirmation.
• Route orders and compile like orders for product preparation
• Optional item consolidation
• Display prioritizes main items and modifiers 
• Available summary mode
• Ability to bump orders when complete by either using the bump bar or the touch screen 
• Drive thru can be operated with single or dual windows
• Ability to recall and park orders that are not completed 
• Project what products will be ordered based on past experience 
• Credit Card Authorization provides an all in one solution for the POS data and credit authorization.
• Labor Management  – This module allows you to track time and attendance for payroll and scheduling. Integration of labor information with sales data allows for customer profiling and creation of frequent dining programs.
• Customer Data Base can be utilized for house charges, customer profiling and frequent dining programs.

What you need to know about PCI compliance

Posted on by
Reply

60% of consumers will not revisit the business where digital theft originated.  The cost of protecting this data is the cost of doing business.

Sixty percent is a disturbing figure, especially when compared to the frequency of this type of preventable and costly theft.  So you should ask yourself, is my POS system PCI Compliant?  Remember that a point of sale system is only as functional as the software you purchase, comparable to differing classes of vehicles.  While you are saving up for the right restaurant POS system for your business, check to be sure the following action items are addressed in the meantime:

-If your system is on the internet, make certain it is protected by a firewall
-Keep patches up to date
-Antivirus software is a must
-Change your passwords often
-Turn off remote access when not needed
-Stay educated on current online safety measures
-Contact pos provider to find out what you are storing

Contact Pinnacle Hospitality Systems today for a free in-depth analysis of your hospitality business needs, and let us show you where you are losing profits, and how we can help you to prevent profit losses and potential vulnerabilities to the costly trend of digital hacking.

Mobile food safety through a restaurant POS system

Posted on by
Reply

Food safety and quality is absolutely critical to any restaurant or hospitality-based business, and is required by law to be implemented.  An ideal solution to monitor the safety of the food served in your hospitality-based business is to adopt Hand Held Terminals equipped with Temp Probe.

Pinnacle Hospitality Systems can show you how you can improve the process of data collection, dramatically improve associate efficiency, and easily access labor scheduling information with a hand held terminal for your restaurant POS system.  A mobile restaurant POS terminal integrates test results automatically, with back end systems in place to alert when problems are detected.  A hand held POS device dramatically improves associate efficiency by eliminating common issues such as employees having to wait in line to use a touch screen monitor, and having to re-visit a table if an item is 86-ed.

Customers love the speedy service, quality items and flawless efficiency provided by a mobile POS device.  The device also enables a manager to be on the store floor rather than in the office, which also works to increase associate productivity.  The system is also complete with management alerts from POS.store reporting, such as inventory status reports.  Updated inventory and other reports are a measure to ensure food quality and safety within your hospitality based business.

Mobile Manager

Posted on by
Reply

With a wireless restaurant POS system, your manager becomes mobile.  A mobile manager is more efficient and effective, which in turn enhances customer experience.  The ultimate goal of any hospitality-based business is to generate revenue, and the level of customer service you are able to provide will seal your financial fate, no matter how good your product may be.  A manager with a mobile POS system is always on the floor rather than the office, which dramatically improves associate efficiency and allows them to be more available to the customers.

With a wireless point of sale system, associates are more productive due to the fact that they can move data to point of decision for managers.  With a handheld POS system, time is not wasted walking around in search of an available touch screen monitor, followed by more time wasted standing in line to use the monitor. 

Touch screen POS systems with mobile capability streamline your hospitality-based business in a multitude of ways.  A mobile POS monitor gives the busy manager instant access to labor scheduling information, and alerts them with store reports, inventory status and more.  Contact Pinnacle Hospitality Systems today to learn more about how to increase your profits through superior customer service.

Wireless restaurant POS options

Posted on by
Reply

From pizza delivery to an outdoor bar or nightclub, Pinnacle Hospitality Systems has the ideal mobile POS system for your establishment.  Incorporating the right wireless solution for your hospitality-based business will speed up transactions, eliminate errors, and dramatically improve customer service standards.

With POSitouch restaurant point of sale systems, you have the freedom to design the fully functional wireless solution that will successfully drive your customer service and performance standards to the next level. 

Symbol handheld computers integrate seamlessly with POSitouch restaurant POS systems, for accelerated service and profits.  Mobile tableside ordering increases table turns by 40-50%, which translates to speedy service, satisfied customers, and more income for your staff.  More customers served at peak times creates a drastic boost to your bottom line profits, setting your hospitality-based business up for a productive and secure future.

Implementing a mobile restaurant POS system has been proven to increase sales by 10-15%, due the time saved by the device more customers are served, therefore more income reaches the bottom line!  The mobile POS system prevents employee errors to create the most pleasant guest experience possible, every visit.

Features of the Symbol hand-held computers include:

• Enhanced PDA-style form factor with optimal performance to operate enterprise-level applications
• Advanced data capture options
• Easy wireless local area network (WLAN) synchronization
• Device level management
• Wireless and security options
• More durable than a consumer-grade PDA
• Voice optimized design (VOIP)
• Choice of PIM and QWERTY keypads