Category Archives: point of sale

Pinnacle Hospitality Systems Assists with Another Broken Egg Eggspansion

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Photo of Broken Egg Café Owner Ron E. Green

Leaving his lucrative position as a NASA engineer for the Department of Defense, Ron E.Green had zero restaurant experience when he opened The Broken Egg Café in Mandeville, Louisiana. Green’s goal was to service what he felt was an underserved and under explored segment in the restaurant market by offering breakfast, brunch and lunch of exceptional quality.

These charming cafés are decorated in French country flair and serve up delectable meals with upscale taste and affordable prices. Taking old-style country fair and adding a new-age spin, diners get to experience dishes like seared ahi tuna benedict with avocado hollandaise, bananas foster french toast, crabcake crostinis and blackberry grits. Wanting to be known for their great service, Green left no stone unturned as he looked for chefs, crash-courses and new technology to raise the bar of excellence.

As Green’s eggspansion spreads across the United States, each of the following 18 units know as Another Broken Egg Café, he looked to shorten his guests’ wait time and ways to expedite food faster to increase the amount of meals served each day. Fortunately, Pinnacle’s POS system for restaurants helped make communication between servers and the kitchen faster and more efficient.  Utilizing the POSitouch system and other expediting processes in the kitchen, Broken Egg Cafés went from around 250 meals a day to 500 to 600 meals a day in all of their restaurants. Pinnacle’s POS software system allowed servers to quickly and easily separate checks, send orders to the kitchen, authorize credit cards, keep track of inventory and much more. All of us at Pinnacle Hospitality Systems wish Another Broken Egg luck with their continued eggspansion! If you are interested in Pinnacle and POSitouch, please visit our website for more information.

Pinnacle and POSitouch Make Headlines at 2011 NRA Show

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NRA Show 2011 Pinnacle Hospitality Systems

Last weekend, from May 21st to the 24th, the annual National Restaurant Association (NRA) Hotel-Motel Show dazzled McCormick Place in Chicago. The event attracted tens of thousands of national and international guests to take part in the largest gathering of restaurant, food service and lodging professionals in the world.

This year Pinnacle Hospitality Systems was among the 1,800 other exhibitors showcasing industry products, services and innovative ideas. Pinnacle CEO Don Potter displayed the POSitouch, which is the premier point of sale system for the hospitality industry. With applications for table service, quick service, hotels, country clubs, delivery and stadiums, the POSitouch is successfully used in thousands of businesses around the United States. The estimated 60,000 NRA show attendees saw first-hand the ease and customizable options offered through the POSitouch.

Pinnacle was among the best and the brightest of the restaurant industry—from celebrity chefs to top-of-the-line kitchen innovators. Cutting edge equipment, breakthroughs in sustainability and advances in technology all provided many opportunities for growth and excitement for the future of the industry. Pinnacle was proud to be apart of this prestigious event and showcase one of the leading POS systems in the service industry.

For see a behind-the-scenes action about the show, check out Pinnacle Hospitality Systems Facebook page.

BurgerMonger Relies on Pinnacle Hospitality Systems for Quality POS System

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Mongers are well known for their ability to pick only the highest quality goods to sell or trade—and BurgerMonger in Tampa, Florida lives up to their namesake. They provide their customers superiorly crafted burgers made with only the finest ingredients. Hand crafted burgers, fresh cut fries and home baked buns are just a few of the reasons the popular restaurant attracts loyal crowds of hungry guests.

BurgerMonger’s menu is a step above the rest because of their use of top-notch ingredients, like Akaushi Kobe beef, a lower fat and lower cholesterol meat. Their menu is filled with delicious toppings like cherry wood smoked bacon, aged smoked Amish buttermilk blue cheese and Chai Chipolte Chup. But their menu isn’t only about burgers. They also offer hot dogs, milk shakes and a chicken breast sandwich on multi-grain bread brushed with garlic olive oil.

When Jake Hickton, owner of BurgerMonger, opened his restaurant based on the tenet of using only the finest ingredients, he knew he also needed to choose only the best point-of-sale to manage his daily operations. That is why he selected Pinnacle Hospitality Systems’ POSitouch for its quality, experience and price.

“Using Pinnacle Hospitality Systems software has helped us improve profitability,” said Hickton, a 35-year restaurant veteran. Pinnacle has helped BurgerMonger increase restaurant revenue through inventory control, loss prevention, labor management and food cost analysis.

From day one, Pinnacle exceeded expectations with its excellent 24-hour customer service. Hickton stressed his appreciation of Pinnacle’s outstanding customer service team, citing instances when he needed assistance and a representative was always there to respond immediately.

“We’ve experienced capable, confident people willing to do what was needed in order for us to be successful,” said Hickton. “We’re in it for the long haul and I expect to have a great, long term relationship.”

To see the full client testimonial video interview with Jake Hickton of BurgerMonger.

Pinnacle Hospitality Systems is the premier option for finding a top-of-the-line POS system in Tampa. For more information on how Pinnacle can protect and grow your business profits, stay updated via our social networks.

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Pinnacle Hospitality Systems Says: Server Recommendations Pay Off in the End

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point of sale restaurant pinnacle hospitality systems

We’ve all done it. We’re sitting at a new restaurant, reading over their exhaustive menu, and starting to feel slightly overwhelmed. Vacillating between the steak and the shrimp, we defer to the server with the familiar question: “So, what’s good here?”

The most common reply? “Why, everything!”

But with this response, servers pass up a golden moment. Instead of taking the opportunity to start a valuable conversation, this vague answer is so unhelpful it may actually leave the customer more confused than they were before.

A specific response, exhibiting knowledge and mastery of the menu offerings, may help sway the buying decisions of restaurant guests. A server who is able to describe drinks to desserts in delicious detail will whet the appetites of their guests and increase their restaurant profits.

One way of keeping your restaurant’s servers in the culinary know is to make it easier for them to eat the food they serve. Restaurants that offer their employees a discounted meal policy will benefit in the long run. Their firsthand testimony to the tastiness of the menu will entice guests to try more—and buy more.

“Suggestive selling is one of the most valuable tools to building your sales,” says Seth Pollino, of Pinnacle Hospitality Systems Sales. He would know—Seth has been involved in the restaurant business his entire life.

“It is more difficult and expensive to drive new customers into the building,” he says. “It is much easier to get the ones that are already in the seats to spend more money.”

Giving the staff access to the restaurant’s meals will help them feel more invested in the business and serve as a great form of advertisement. Servers appear more legitimate while making recommendations. A specific reply of, “Oh, the fish was just caught today” or “The lamb is my personal favorite” or “The key lime pie is even better than my grandma used to make”, is more likely to influence customers’ menu decisions.

At Pinnacle Hospitality Systems, we protect your profits. Pinnacle will help improve your restaurant’s bottom line not only with proven computer hardware and software designed for the hospitality industry, but with unmatched business consulting and accounting resources. Pinnacle can integrate your point-of-sale, accounting, and inventory in a single easy to use interface. For more details on how we can help increase the profitability of your restaurant, call us today—1.800.771.7100!

Pinnacle Hospital Systems Gets a Grand Slam in Customer Service for Arenas and Stadiums

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Pinnacle Hospitality Systems offers the best POS systems in Florida, Alabama, and throughout the United States.  With an efficient customer service team that is available 24/7, Pinnacle will individually custom an ideal point of sale system to meet the unique needs of your restaurant, hotel, or sports bar.  Whatever your hospitality business may be, Pinnacle has an option tailor-made for you!

With baseball season in full swing, Pinnacle also offers a top-notch POS system for managing arenas and stadiums across the country.  Pinnacle can configure a complete stadium/ arena hospitality solution by providing the necessary Dinerware software to manage bars, quick service, accounting, inventory, and even provide a wireless ordering system to cater to your skybox clientele.  We have the tools to help you enhance the experience of your sports-loving guests so they will enjoy a day or night at the ballpark this summer.

The bar feature of the Dinerware software includes the ability to name tickets with anything the bartender chooses and to open bar tabs with the swipe of a credit card.  Multiple bars can be accommodated and only two steps are required to sell a drink.  That means, in only a few simple steps, everyone at any given table may order another round of drinks with no confusion.

The quick service elements include a FastPay feature that allows you to close orders once payment is made.  Menu items can be added or modified on the fly and servers may easily take pre-orders and keep track of them with our unique list view.  Other special items make it possible for you to look up customers instantly by name, phone number, address, or email through an extensive customer database—so you can order a loyal customer their favorite meal or beverage with the touch of a button!  The intuitive user interface provides quick and easy access to all system functions and you can settle a ticket in as little as two touches.

Pinnacle Hospitality Systems keeps arenas and stadiums dishing out food and drinks, so guests can quickly get back to the game.  For more details on how we can help your hospitality business score big with fans, call 1.800.771.7100!

Yogurt Ur Way Scoops Up Pinnacle Hospitality Systems

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Yogurt Ur Way doesn’t serve your typical frozen yogurt.  Their chilly concoctions are special because of their whimsical flavors and strict temperature regulation.  The recently opened boutique shop calls the artsy street of Las Olas Boulevard in downtown Fort Lauderdale home.  Since opening in February, crowds of tourists and locals have already flooded the shop, drawn to unique flavors like Red Velvet, Blueberry Acai, and Dolce Leche.

So what makes their yogurt supreme? The owners of Yogurt Ur Way say that yogurt served at 26 degrees freezes heavier and won’t numb your taste buds.  They claim this allows for a more glorious gustatory experience, reports the New Times.

yogurt ur way pinnacle hospitality systems

Another feature that sets Yogurt Ur Way above the rest is the constant flow of flavors and toppings.  At least twice a month, there will be a rotation of delicious new flavors—and the fanciful selection of toppings only sweetens the deal.  Guests can choose from traditional fruits, like blackberries, sliced apple, and kiwi, or go a bit more exotic with raspberry truffle cups, Chinese fruit candies—small, jelly-filled beads that explode in your mouth—or animal cookies for the kids.  Yogurt Ur Way encourages guests to leave the tried and true at the door and try something new.  The toppings change every week to give customers an exciting and fresh experience every time.

The people at Yogurt Ur Way ask, why not try a guilt-free desert that provides vital probiotics, essential to a healthy digestive system, and an extra pep to you step?  To help introduce their new business to the residents of Fort Lauderdale, Yogurt Ur Way depends on Pinnacle Hospitality Systems.  With the help of POSitouch, the premier point of sale system for the hospitality industry, the new shop is able to easily control their inventory management, security, and loss prevention.  Pinnacle provides one of the best POS systems in Fort Lauderdale, and all of Florida, and has quickly expanded to other states throughout the country.  To find out more, call 1.800.771.7100 today.

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Strathmore Bagels Rolls With Pinnacle in Wellington, FL

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Pinnacle Hospital Systems at Strathmore BagelsThe Strathmore name has been synonymous with delicious bagels for over a century.  Their family has been baking bagels since 1905, when their great grandfather Jackob Frutchman, an immigrant from Austria, arrived on American shores at the age of 11.  He started the fine art of baking bagels in a dark basement on the lower east side of Manhattan and the rest, as they say, is history.

Four generations later, they are still doing it Jakob’s way.  Their mission is simple—if it ain’t broke, don’t fix it.  Family tradition is the key to baking every bagel to perfection and for keeping loyal customers satisfied.  All of their specialty bagels are cooked in a hearth stone oven to give them the special Strathmore touch.  A stop at their Wellington, Florida shop is always an adventure with endless bagel possibilities.  Guests choose from traditional favorites like multigrain, cinnamon raison, and pumpernickel or from more unusual offerings such as sunflower,  french toast and sun-dried tomato.

The name Strathmore Bagels may be deceiving, as the popular restaurant has an extensive menu filled with eggs, wraps and scrumptious salads.  Their smoked fish platters are also a hit with customers—pickled herring, baked salmon, and white fish are all hand-sliced the old-fashioned way and paired with a bagel and plain cream cheese.

Whether you dine in, take out, or have Strathmore cater your next big event, they promise only the freshest, most natural ingredients, with absolutely no preservatives.  They look forward to welcoming each customer who walks through their door into their bagel and shmear loving family.

When it comes to managing their restaurant, Strathmore Bagels has relied on Pinnacle Hospitality Systems for years.  The folks at Strathmore not only put their food on the line every day, but also their family tradition, heritage and reputation. So choosing a top of the line point of sale system was an important decision. With the POSitouch, the Strathmore’s can rest assured that their daily operations will run smoothly.  Used in thousands of businesses around the United States, the POSitouch is also the premier option for POS systems in South Florida.  For more information on how Pinnacle can protect and grow your business profits, call today at 1.800.771.7100!