The best way to improve customer service is to improve your employees. Sounds simple but often managers do not know how to give an employee feedback. Giving feedback both positive and negative is one of the most important things you can do for your employees both individually and for your team as a whole. Employees need specific direction to do their job and to provide the customer service you want your restaurant to be known for. Continue reading “Feedback = Improvement” »
Category Archives: restaurant cameras
Slip and Falls Losses
A new study commissioned by Cintas Corporation and conducted by Harris Interactive, found that nearly one in three American adults are unlikely to dine at a restaurant where someone they know had slipped and fallen.
David Collette, director of marketing and strategy for Cintas Foodservice, says slip-and-fall accidents aren’t just costly in terms of losing customers, but they can also potentially be costly in legal expenses. This is especially true for mom and pop restaurants or small chains. If a small restaurant gets sued for a slip and fall it can wipe out all of their profits for a year or more.
How Video Tools Can Save You Money
You cannot afford to leave your business unprotected. By incorporating Digital Video Recording (DVR) technology, you can monitor everything that is going on in and around your store. It is common sense that DVR technology can be a great tool when it comes to loss prevention and employee safety. However, video surveillance can help you increase your profits and point out ways to streamline operations.
Shopping for Restaurant Software and POS Systems Online is Easy with Pinnacle
When shopping online for a restaurant POS system, there are a number of choices and it cam be difficult to distinguish what system is the best for your hospitality business. For over 20 years, Pinnacle Hospitality Systems is the most trusted industry provider for restaurant point of sale software in Florida & Alabama. Pinnacle custom tailors the perfect restaurant POS system for each client’s needs; whether it’s a restaurant, bar, hotel or other hospitality-related business.
Pinnacle supplies and services restaurant POS systems to restaurants, bars hotels and more in Alabama and Florida. With Full Service Tech Support, Pinnacle services all clients whether it’s for Dinerware or POSitouch. Pinnacle provides Dinerware tech support, POSitouch tech support, and restaurant softwaer tech support for other forms of POS software in Florida and Alabama.
Offering a diverse, wide variety of personally tailored, configurable custom POS systems, Pinnacle Hospitality Systems custom designs a Point-of-Sale system that perfectly fits your restaurant, whether your business needs a single POS station or you run a chain of restaurants and require a number of management alerts and security measures such as digital restaurant surveillance.
Pinnacle provides each client or potential client with a free, detailed business analysis to help you determine where your profits and losses occur and how a POS system can increase your bottom line and pay itself off with a high ROI. From there, we customize a POS system to fit your venue’s needs with a focus on problem areas.
Rather than a one-size-fits-all mentality, Pinnacle custom builds restaurant POS systems suited for each individual business. With a combination of cost-effectiveness, reliability and value, Pinnacle offers the best way restaurants can increase profits and reduce losses.
Restaurant Loss Prevention Strategies Begin with Point of Sale Systems
As a historically common target for theft, false discrimination lawsuits, and other profit losses, the hospitality industry often is preyed on by con artists looking for loopholes in a restaurant’s management. While these kinds of restaurant losses have been commonplace, now hospitality businesses can protect themselves through POSitouch, a restaurant software and restaurant POS system.
Customer service rules the kingdom of hospitality, and by providing a consistent, memorable experience for your guests creates an experience they would like to return to, and bring friends to. With the help of POSitouch POS systems, your staff can deliver top-notch service to patrons.
The most effective measure of loss prevention in the hospitality industry involves the use of POS for restaurants and POS for bars. POS systems allow consistency, more streamlined customer service and business operations, and a chance to rise above the competition with superior loss prevention strategies.
Offering an unsurpassed level of security, POSitouch restaurant POS systems makes it easier for restaurant owners to disprove accusations that once lead to costly court cases that sacrificed the financial end and reputation of a restaurant.
Restaurants no longer have to rely on the honor system when they use POS systems to tighten restaurant security measures. Without restaurant software, you lack trackable data that can defend the business in a false discrimination lawsuit. Utilizing POS technology and restaurant surveillance protects your business and increases bottom line profits.
Providing a streamlined solution for bars and restaurants, Pinnacle Hospitality Systems tends to all sizes of hospitality businesses; from small independent operations to corporate chains and franchises. As the leading provider of restaurant point-of-sale systems in Florida and Alabama, Pinnacle provides restaurant software systems to monitor account all transaction details, thanks to technology where transactions are saved to Read-Only Memory on the software system.
A Tight Economy Calls For Increasing Productivity & Bottom Line Profits With Restaurant POS Software Solutions
Although the hospitality industry takes one of the hardest hits when the economy is performing poorly, there are many restaurant loss prevention measures a restaurant or other hospitality business can take, including surveillance technology, to sustain and succeed in even the most challening times.
Innovation stems from times of difficulty, and it is through innovation where applying new ideas or technology such as restaurant POS software helps a business set itself apart from its competition and solidify customer loyalty. During strong economic times, growth occurrs with little effort. When customer demand is high, it hides and often forgives inefficient operational tactics or a low quality customer experience.
However, when every penny counts, reward is given to hospitality leaders who implement strong efficiency and customer service throughout every area of the business. No longer can a business coast by on its average ups and downs. In order to rise to peak performance and avoid “below” average numbers, management must tighten up efficiency and streamline business operations, raising the bar to increase customer satisfaction as well as bottom line profits.
POSitouch POS systems encrypts and records transaction files, helping your hospitality business implement successful restaurant loss prevention strategies. With high-performing security components as well as point-of-sale technology, POSitouch restaurant POS systems are non-resettable, with security measures requiring passwords. Management never has to give out their PIN codes for employees to access the system.
POS software prevents early clock-in and late clock-in, by letting you choose a window of time in which an employee may clock in without manager approval. POSitouch POS systems tracks individual employee activities within the system, showing management what areas of the system an employee accessed or attempted to access. POSitouch always leaves a digital footprint to track if ever needed.
Restaurant security and loss prevention also comes in the form of digital surveillance technology. Restaurant surveillance technology allows management to access and view real-time online transactions, customer compensations, employee clock-in and clock-outs, sales, deleted items, voids, and most other historical events as well as audit trails.
Thousands of hospitality businesses in the United States utilize the Windows-based, open architecture software of POSitouch because it is simple to maintain, expand, and use for daily hospitality operations.
Restaurant Software Solutions Offer a Number of Loss Prevention Strategies
Throughout the busy season for businesses in the hopsitality industry, restaurants, bars and clubs face a number of risks involving loss and theft. When staff is kept busy tending to customers, many activities go unnoticed, whether it’s employee theft or theft by patrons.
Losses include false discrimination claims by individuals looking for a loophole in security measures in order to gain from a lawsuit against your company. If your business does not have restaurant camera surveillance linked to a restaurant POS system, then you have severe holes in your restaurant security and restaurant loss prevention measures.
Businesses within the fast-paced hospitality industry are at risk for being a common target in discrimination lawsuits. A simple solution to streamline business operations, POSitouch restaurant POS systems monitors activities that occur within the restaurant. From digital surveillance tracking activity at the registers, to loss prevention data being tracked on the system, restaurant point-of-sale systems provide unsurpassed levels of security.
In the hospitality industry, customer service is king, and a memorable guest experience is queen. Superior loss prevention strategies and consistency in the customer experience help your business rise above its competitors. A restaurant POS system is the most effective security and loss prevention measure a business can put into place.
Installing digital surveillance systems in addition to utilizing the powerful restaurant software of a POS system, the ultimate defense against false discrimination cases, employee theft, customer theft and fights on the premises is created. A number of problematic situations that can occur for a numper of hospitality businesses are prevented and eliminated. A POS system combined with restaurant suveillance is your best defense against false accusations.
Pinnacle Hospitality Systems is the leading hospitality industry provider for point-of-sale systems
As leading industry provider of restaurant point-of-sale systems in Florida and Alabama, Pinnacle Hospitality Systems gives restaurant management a simple, streamined solution, whether working withh a small independent restaurant or a chain of corporate restaurants. Restaurant software monitors and accounts for all daily business details and transactions.
