Category Archives: Theft Prevention

Gio & Joia Fabulous upscale restaurant chain grows with Pinnacle

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Gio & Joia Fabulous restaurants have been working closely with Pinnacle Hospitality Systems for the larger part of a decade to achieve and maintain maximum bottom line profits in their fast-paced chain restaurant business.  Pinnacle Hospitality Systems is the leading provider of restaurant POS software and hardware, including POSitouch and Dinerware, in Florida and Alabama.

John Gio, owner of Gio & Joia Fabulous restaurants began working with Pinnacle Hospitality Systems years ago, and opted to incorporate POSitouch restaurant POS hardware and software into his upscale chain establishments, and remains impressed with the ease of which his chain restaurants are operated and maintained. 

In order to best streamline the daily operations of your hospitality-based business, it is crucial to implement a POS system to track all aspects.  A restaurant POS system allocates precious management time to other important aspects of business, and frees up employees to provide more attentive table service.  The right restaurant POS system tailored specifically for the needs of your establishment will make an extreme impact on your bottom line profits, tracking every penny that enters and exits your business, a very important tool in today’s economy.

Restaurant Surveillance FAQ’s

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What is DVR? A DVR is a Digital Video Recorder. DVR’s are used to record footage from a surveillance system and save them to an inbuilt hard disk.  DVR’s have many characteristics and features such as multiple channels and cameras, remote monitoring, alarm setting, motion detection and more.  Some DVR’s have a PCI-Card, which is an inbuilt card for your PC that is compatible with various operating systems to make your CPU work as a DVR, allowing you to simultaneously use your PC monitor to view the video footage.  Available POS video integration.

Does it come with a Warranty? Most of the DVRs and complete systems come with a 1-year warranty.  Certain cameras and monitors also have a 1-year warranty.

Do all the DVRs include a motion detection feature? Yes, all multi-channel DVR’s include this function.

 Do I get software of remote viewing with System? Yes, you will receive remote viewing software with our digital surveillance systems.  

What is PCI-Card? PCI-Card is the inbuilt card for your personal computer, which helps you to make your PC the part of your Surveillance System. These cards also come with different characteristics for different applications such as different channels and different software for different operating systems.

Does wireless work as good as or better than cables? No, a wireless system is never as reliable as a hardwired system. A hardwired system cannot be picked up by someone with a wireless receiver, giving it added security and it is cheaper. 

Does the DVR have any capabilities of off-loading the video/audio to another device?
You can transfer video from the DVR to a memory stick. The DVR has a USB port. You can also upgrade to a DVR with a CD/RW Drive if you wanted to use a CD. Keep in mind this is only for transferring video clips not backing up the whole drive.

Excessive tips problems solved via POS software

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Pinnacle Hospitality Systems has been providing industry-leading computer based business solutions since 1989.  With over 1000 hospitality industries automated by Pinnacle Hospitality Systems, it is easy to see why so many rely on the professional expertise that comes with experience.  One of the main issues confronting hospitality based businesses today is the problem of employee accountability, which can be a costly issue if not properly addressed.

Pinnacle Hospitality Systems has the ability to work with any size hospitality industry, small independent operations to large chain restaurant operations.  Implementing strategic restaurant POS systems that generate prescribed results-organizing chaos and increasing bottom line profits.  One of the initial steps in the process is to create superior employee accountability. 

An example of a common form of employee theft is excessive tipping.  This typically occurs when an employee gives away merchandise to guests, claiming they are either “free” or “on me today”.  This merchandise is typically beverages or desserts, things that the employee can get themselves without using the system.  The employee then receives a higher tip as a thank you from the customer for the free goods, and the company is shorted the cost of the items that were given away free of charge.  This issue can be easily monitored and caught using iControl Enterprise with your POSitouch POS system.
Our clients include full service restaurants, sports bars and pubs, 24-hour per day deli operations, cruise ships, hotels, arenas and stadiums, bowling centers, fast-food operations, and country clubs. Pinnacle understands the requirements of hospitality automation and has over a decade of industry experience to prove it.

Loss Prevention in the Hospitality Industry

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In the hospitality industry, customer service is king.  In order to provide the most memorable guest experience, every visit, restaurants must implement superior loss prevention strategies.  Restaurant POS systems are the single most effective measure of loss prevention you can adopt for your establishment today.

Pinnacle Hospitality Systems is the trusted industry leader and provider of restaurant POS solutions.  Pinnacle provides POS systems that utilize cutting-edge technologies to organize, manage and track the everyday operations of your busy hospitality based industry.  With specialized reports, superior employee accountability, ordering modules, credit authorization, inventory management, online ordering options, accounting interface, gift and loyalty programs, wireless solutions and much more!

Pinnacle Hospitality Systems also provides top of the line restaurant video surveillance technology. Our industry-leading DVR systems digitally record video, and provide real-time footage when connected to the internet for access from any location.  Our advanced DVR systems are available in wireless or wired versions and are complete with cameras and all needed components and cables.

Contact Pinnacle Hospitality Systems today and make loss prevention a part of your future POS success plan, http://www.pinnaclehs.com.

Digital Surveillance Makes Your Business Safer, Stronger, and Smarter

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As an industry leader and innovator in the field of intelligent digital surveillance, Pinnacle Hospitality Systems has helped a wide range of businesses in the restaurant and hospitality industries protect their employees and bottom line profits through video surveillance strategies.

The value of implementing restaurant digital surveillance strategies extends well beyond safety issues, to encompass operational, merchandizing, productivity and customer service enhancements.  According to a 1999 study done by the National Restaurant Association, employee theft averages $218 per person on an annual basis. To make matters worse, security experts think that estimate is conservative.

According to the Association of Certified Fraud Examiners, occupational fraud costs the average business $4,500 per employee annually. The total national loss to occupational fraud is over $400 billion, and the restaurant industry claims over 9.5 percent of the total.   This staggering amount can be drastically reduced by installing the proper digital video surveillance system into your hospitality-based business. 

No matter what size your facility or DVR needs are, Pinnacle Hospitality Systems have a solution that will work for you. Our industry-leading DVR systems digitally record video, and provide real-time footage when connected to the internet for access from any location.

Our advanced restaurant DVR systems are available in wired versions and are complete with cameras and all needed components and cables.  Contact Pinnacle today for a free consultation for your restaurant POS needs.

Restaurant Surveillance Systems that deliver

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 Simple installation: The non-intrusive, discreet housing of our restaurant DVR solutions are ideal for retail or public installs. Compact design allows for a quick installation, for minimal business interruption. The AD-420IR features an infinite-axis mount option making 90º wall mounting a breeze.

Check footage anytime: A restaurant DVR surveillance solution has the capacity to broadcast footage online, giving managers and owners the ability to check up on the restaurant or bar at anytime. This is perfect if you need chain restaurant surveillance – you can check up on multiple locations while still off-site.

 Prevent theft: The aluminum cast structure and IP 66 weatherproof rated housing protects the camera during rain, sleet, and snow, while the armor design and crush resistant glass coating deters vandalism and ensures seamless digital surveillance for your hospitality based business.

Decrease fights and violence: Security cameras have the ability to aide in preventing altrications in crowded bars and in the event of violence, help to identify the responsible parties.  This technology can alleviate long legal battles that lack appropriate eye witness reports.

Our digital surveillance solutions are always competitively priced.  Contact Pinnacle Hospitality Systems today to learn more about what a digital surveillance system can do for the future of your hospitality-based industry, visit http://www.restaurantsurveillance.net/ today!

The Capton Beverage Tracker, your liquor monitoring solution

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The Capton Beverage Tracker is a wireless liquor monitoring system comprised of a spout complete with internal radio frequency identification, a receiver, desktop software and restaurant POS System integration capability. Combined this powerful tool provides the power of a spotter, beverage managers, and an accountant all in one intuitive, cost effective solution for your hospitality based industry.

Beverage Tracker RFID Spout

The Capton Beverage Tracker is wireless, monitoring liquor levels using pour spouts with built in radio frequency identification, allowing the monitoring of liquor without the need to adapt the way your bartenders are comfortable working.  Attach a microchip within each individual spout, and the information is transmitted wirelessly to the beverage tracker receiver.  The information transmitted includes what liquor was poured, how much was ordered and how much was poured-all in real time.
 
Spout Features:

• Wireless spouts are self-contained, including the battery, electronics, transmitter and microchip
• Water and impact resistant
• Available in red or black
• Fits all major brands of liquor
• Free pour accuracy to 1/10 of an ounce
• Engage/disengage switch prevents tampering

Beverage Tracker Recipe Manager

The Recipe Manager POS Integration Module incorporates the pour data captured through the spout and receiver, delivering it to the POSitouch and Dinerware point of sale systems immediately. This seamless integration allows you to effectively monitor common liquor problems as they occur.
 
For a demonstration of how the Capton Beverage Tracker can help you monitor liquor problems and save money, call Pinnacle today at 1-800-771-7100.