Tag Archives: hospitality industry

Pinnacle Hospitality Systems Says: Server Recommendations Pay Off in the End

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point of sale restaurant pinnacle hospitality systems

We’ve all done it. We’re sitting at a new restaurant, reading over their exhaustive menu, and starting to feel slightly overwhelmed. Vacillating between the steak and the shrimp, we defer to the server with the familiar question: “So, what’s good here?”

The most common reply? “Why, everything!”

But with this response, servers pass up a golden moment. Instead of taking the opportunity to start a valuable conversation, this vague answer is so unhelpful it may actually leave the customer more confused than they were before.

A specific response, exhibiting knowledge and mastery of the menu offerings, may help sway the buying decisions of restaurant guests. A server who is able to describe drinks to desserts in delicious detail will whet the appetites of their guests and increase their restaurant profits.

One way of keeping your restaurant’s servers in the culinary know is to make it easier for them to eat the food they serve. Restaurants that offer their employees a discounted meal policy will benefit in the long run. Their firsthand testimony to the tastiness of the menu will entice guests to try more—and buy more.

“Suggestive selling is one of the most valuable tools to building your sales,” says Seth Pollino, of Pinnacle Hospitality Systems Sales. He would know—Seth has been involved in the restaurant business his entire life.

“It is more difficult and expensive to drive new customers into the building,” he says. “It is much easier to get the ones that are already in the seats to spend more money.”

Giving the staff access to the restaurant’s meals will help them feel more invested in the business and serve as a great form of advertisement. Servers appear more legitimate while making recommendations. A specific reply of, “Oh, the fish was just caught today” or “The lamb is my personal favorite” or “The key lime pie is even better than my grandma used to make”, is more likely to influence customers’ menu decisions.

At Pinnacle Hospitality Systems, we protect your profits. Pinnacle will help improve your restaurant’s bottom line not only with proven computer hardware and software designed for the hospitality industry, but with unmatched business consulting and accounting resources. Pinnacle can integrate your point-of-sale, accounting, and inventory in a single easy to use interface. For more details on how we can help increase the profitability of your restaurant, call us today—1.800.771.7100!

Dinerware Restaurant POS Software Solution for Hospitality Businesses Fast or Fine, Large or Small

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Dinerware is an innovative point of sale (POS for restaurant industry) software solution with features designed to streamline the business operations for companies within the hospitality industry.  By providing intuitive features that provide quick service and a customer database that allows you to add a personal touch, Dinerware can help you manage arestaurant, whether it is a casual dining restaurant or a fine dining restaurant.

Some features of Dinerware include Fast Pay, which allows you to close orders out of the system once a payment is made. Menu items can be added to or modified within the POS system on the fly, allowing for changes throughout the day or week such as breakfast, lunch, dinner, and happy hour specials to take place between scheduled times.

The customer database allows you to look up customers instantly by their name, telephone number, home address, or email address. Help customers become “regulars” by knowing what they tend to order often the instant you pull up their account in the database.

Dinerware has an intuitive user interface, which provides quick and easy access to all functions of the restaurant POS system.  With touch screen technology, you can settle a ticket to cash in under three screen touches. Pre-orders can be taken and organized with a unique list view, and tickets can be split easily when a party wants to have separate checks or pay with multiple methods of payment.

Whether in the fast service industry or fine dining, every restaurant owner wants to provide excellent customer service and outstanding guest experience.  Dinerware sets your staff above the rest, allowing them to handle “the rush” with grace, and can interface with your POS for restaurants.