When GoGo’s Greek Grill owner Gregory Anastasa sat down to discuss his experience with Pinnacle Hospitality Systems, he was nothing but complimentary of the system as well as the service. Anastasa has owned his own restaurants since he was 21, and has worked with many different POS systems; he reports that POSitouch is the easiest and fastest to learn, allows for the most accurate reporting, and that he appreciates how quick and easy it is to adjust prices and input menu changes.
Anastasa chose Pinnacle because he is in the restaurant business where customer service is king, and Pinnacle came with high recommendations from other users. Both the service from the sales representatives as well as from the system itself played a role in his decision. He loves how easy it is to teach employees how to use the system, and that it allows for the most efficient and accurate ordering process, making serving a customer quick and simple (particularly important since Gogo’s is a lunch restaurant). In just a few keystrokes, servers can place an order, automatically incorporating any menu or price changes. Up charges can sometimes fall through the cracks, but with Pinnacle’s point of sale system, loss is minimized.
Anastasa wanted online ordering to be a part of his business, so Pinnacle experts integrated their system with a dish cloud, doing everything in their power to make it work; and it did, Anastasa couldn’t be happier with the proactive service he’s received from representatives. He concluded, saying that he doesn’t view Pinnacle as just a vendor, but a valuable business partner. To learn how Pinnacle Hospitality Systems can automate your hospitality business, contact us today!
