The 2008 Florida Restaurant and Lodging Show was a visionary success for Pinnacle Hospitality Systems. Pinnacle featured and displayed POSitouch and Dinerware technologies each at their respective booth spaces and generated quite a stir while performing demonstrations and interacting with booth visitors and spectators. The Florida Restaurant & Lodging Show took place in Orlando, Florida.

Among featured hospitality industry technologies was Ice Monitor. Ice Monitor is a surveillance system that when interfaced with POSitouch point of sale software captures and stores sales and visual data to provide visual accountability for loss prevention techniques. As items are entered into your POS system, the Ice Monitor surveillance system records them simultaneously, virtually eliminating loss! This technology drastically eliminates losses, and managers can return to their restaurants on a Monday and review the weekend events to contrast the sales with the visual footage.

Pinnacle utilized its ingenuity to stand out in the crowd, hiring employees from restaurant clients to perform demonstrations at the show. We figured who better to demonstrate the point of sale software than those who use it everyday?

Clients & employees who participated with demos were as follows:

Kobe Japanese Steakhouse

o Michael Chen

o Alex Chau

o Twee Le

Timpano Grille

o Tara Gold

o Erica Vitiello

Café Tu Tu Tango

o Angela Ramos

Flippers

o Ben Richardson

Pinnacle Hospitality Systems would like to extend a special thank you to those who participated in making the 2008 Florida Restaurant & Lodging show a success! We are looking forward to the next one.

In October of 2007 Verifone Holdings, Inc. partnered with POSitouch hospitality systems of North America in efforts to further enhance and raise the bar for customer service standards. With roughly 26,000 hospitality locations featuring POSitouch technology in North America, it is exciting to announce the partnership is still going strong, with many locations utilizing Verifone technology.

In its most basic form, Verifone is a wireless point of service device enabling on the spot mobile electronic order and payment processing solutions. Interfaced with POSitouch point of sale technologies, it is the present and future of the hospitality industry. With wireless Verifone technology tableside service standards are dramatically improved. Customer orders are sent directly to the Chef by the wait staff while they are still tableside! The wait staff does not have to walk all around the restaurant in search of an available terminal and then proceed to wait in line to use it to enter the customer’s order! This creates an unmatched form of efficiency and superior customer service.

Table side ordering is only one highlight of Verifone technology. Table side payment processing is another outstanding feature of Verifone point of service. Payment processing tableside eliminates potential Identity Theft due to the fact that the guest’s card never leaves the table or their sight-guests have come to appreciate the comfort of data security. Tableside payment processing also increases customer service by eliminating customer wait time for the wait staff to leave the table and process the payment, often times having to wait in line again for an available touch screen monitor.

Veriphone and POSitouch technologies are ideal for tableside, car side, and delivery services within the hospitality industry. The routine tasks of employees and management are drastically enhanced as the technology frees up time to focus on customer service and other tasks. Customers are delighted with decreased wait times, outstanding order accuracy, and security of their payment. The partnership is a win-win situation that continues to spread across the country and flourish! With customer service expectations this high, can your hospitality based business afford not to go wireless?

Baumhower’s Wings (Aloha Hospitality International) of Alabama have incorporated POSitouch point of sale systems into their successful wings chain.  Pinnacle Hospitality Systems provides POSitouch technology and the service team behind it is available 24 hours a day, 7 days a week, and 365 days per year.

Founder Bob Baumhower played for the Miami Dolphins in the 1980s and has based his restaurant theme around football, and the All-American from the University of Alabama and 6 time All-Pro for the Miami Dolphin concept has gained critical acclaim as one of the best casual restaurant chains in Alabama.  According to Bob Baumhower,

“Wings always wants our food to be the best it can be, we have created one of the most organized and technologically advanced kitchens in the industry. Careful ordering, receiving, handling and preparation procedures ensure the freshest – highest quality food for our guest.”

Wings installed POSitouch systems to ensure the highest quality work environment and daily business operations to maintain the best in customer service standards and consistent quality.  Baumhower’s Wings dedication to customer service is displayed through measures they have taken such as choosing POSitouch point of sale systems and also their vigorous employee training program which includes 2 formal evaluations per year.

Locations for Baumhower’s Wings in Alabama are Huntsville, Mobile, Daphne, Montgomery, Tuscaloosa, and two Hoover locations.