Pinnacle was founded on January 16th, 1989 in Fort Lauderdale, Florida by Don Potter and Stevan Barber who previously had worked for Siemens-Nixdorf throughout the 80’s in various positions. Their main focus was on providing computer based business solutions to small and medium sized companies.
Upon the closure of Nixdorf’s Miami Lakes branch office, Potter and Barber founded Pinnacle Software Inc. The company was established to offer continued support for their Nixdorf customer base. They were looking for new opportunities to expand their business potential so they looked for other business solutions to further their endeavors.
Through personal contacts they found out about POSitouch, a restaurant “touch screen” computer based business solution that was being successfully sold and implemented in New England. POSitouch was the right product at the right time for Pinnacle to embrace. Pinnacle secured the exclusive right to represent POSitouch in Florida in September 1989.
Pinnacle was the first company to offer an “open” computer based touch screen solution for restaurants and the first company slogan was “we don’t sell cash registers, we replace them”. By 1992, Pinnacle focused all of its resources toward the “hospitality market place and expanded operations to Orlando, Tampa, Fort Myers, Jacksonville and Pensacola. Further expansion in 2005 saw the opening of the Birmingham, Alabama office.
Pinnacle’s success can be attributed to its ability to provide clients with tailored business solutions that help maximize profitability by increasing productivity, controlling expenses and managing loss prevention. Most Pinnacle employees have a hospitality background and understand the demands placed upon their clients and their operations.
In addition Pinnacle provides outstanding support on a continuous basis, seven days a week, three hundred sixty five days a year including all major holidays. Customers have access to the help desk at all time via a toll free phone number. Help desk personnel can assist clients remotely through on-line desk top support. Pinnacle also has a full staff of field technicians who are ready to serve clients, on-site with fully stocked service van and on-line diagnostic tools.
Pinnacle has expanded its product offering through the years to include Dinerware point-of-sale, Integrated Digital Surveillance, iControl Enterprise Management, On-line order entry, Gift Card and Loyalty programs, Northstar Recipe Viewer, Accounting Interfaces and more.