Maureen Johnson, General Manager of Willie T’s, knew that in order to provide the highest quality, most efficient service possible, she would have to secure a quality point of sale system in Key West. “We here at Willie T’s are all about quality and customer service, and I believe that Pinnacle also has those same strong values,” explains Johnson.
“When a customer leaves here, we want them to be extremely happy and satisfied because we want them to come back, and I believe Pinnacle is that way too,” explains Johnson. She notes that thanks to the dedication of Pinnacle’s sales representatives and technical support team, the company has become more than a vendor, and is like family to the managers and staff at her South Florida restaurant.
“We selected Pinnacle because the POSitouch system itself is just incredible to our business,” says Johnson, “it has sped up our business tremendously over the last couple of years.” Since the owner of Willie T’s is an absentee owner, Johnson is thankful that the POSitouch POS system allows her to view the same reports as the owner in real time, enabling the management team to make key business decisions quickly and easily.“By using the POSitouch provided by Pinnacle, we have been able to increase our profitability in this business anywhere from 30 to 70 percent on average.” POSitouch has enabled Johnson and other management team members to discover that past servers and bartenders weren’t always ringing in all food and drink items, providing them greater control over the incurred losses.
“Pinnacle is always exceeding my expectations,” says Johnson, “I would recommend the Pinnacle POS system to other restaurateurs because of its user-friendly technology.” Pinnacle Hospitality Systems provides POS systems in Key West, and all across the state of Florida.
Hear what Pinnacle Hospitality Systems’ customers in Key West had to say about their experience with us.