Learning new skills “on the fly” or through a DIY (do it yourself) site can be a terrific way to spend your free time. However, there are certain situations where engaging an experienced professional is your wisest move, such as the installation of a new restaurant POS system. A fully-functioning point of sale system is essential for your restaurant’s success; any outages, glitches, or ‘snags’ in the system will cost you money you cannot afford to lose, in the form of wasted time, dissatisfied customers, and lost sales. Pinnacle Hospitality Systems’ team of highly skilled, knowledgeable representatives will protect your profitability by professionally installing your POS system, thoroughly training you so you are comfortable using all the features of your new POS, and providing ongoing support to ensure your restaurant stays working at its efficient best.
To guide you through the process of implementing your new system, Pinnacle assigns a Project Manager who will oversee every aspect of your restaurant point of sale installation. One of our experienced representatives will work closely with you, determining your restaurant’s specific needs, and customizing a complete POS solution with all the hardware and software components you need, including:
- Powerful Restaurant POS Software
- Touchscreen Monitors
- Paperless Kitchen Video Package
- Loss Prevention Technology with DVR System
- iPad Wireless Application
- POS supplies, such as printer paper, magnetic cards, etc.
One of Pinnacle’s in-house specialists will expertly install your components and verify that they are all working correctly. Your Pinnacle Project Manager can be present on-site the first time your system goes live, providing immediate coverage to ensure your entire POS solution performs perfectly.
Pinnacle’s commitment to you and your success continues long after we are finished installing a POS system in your restaurant. Your Project Manager will work with you to construct your customized menu, and then provide in-depth training for you, your management team, and the employees who will be using your new POS system. Our skilled instructors make sure all your staff is fully conversant with the features of your Pinnacle restaurant POS system, so they can comfortably access its complete functionality. To accommodate your training needs, Pinnacle provides three convenient training options: onsite at your location, in our fully equipped training facility, or through a customized webinar.
To ensure your long-term success and profitability, Pinnacle’s full-service POS help desk support is available 24 hours a day, 7 days a week, 365 days a year. Enjoy the security of knowing you can always reach a live, bilingual representative, since Pinnacle never uses an answering service. Our support representatives can swiftly resolve most problems by employing online troubleshooting and diagnosis techniques.
If your problem requires further assistance, you can count on Pinnacle’s local Field Service Technical Support, available either with or without a contract. Our local POS tech support will arrive in a fully stocked repair van with an assortment of monitors and hardware so they can swiftly and efficiently accomplish any needed repairs. Disaster recovery is available within 48 hours to get you back in business as soon as possible.
Pinnacle Hospitality Systems is dedicated to ensuring your restaurant’s profitability and success. From system design to installation and training, Pinnacle will guide you through the entire implementation process and from there forward provide you with top notch, full service customer support to ensure the efficient operation of your restaurant. Contact Pinnacle today at 800.771.7100 to discover all the benefits Pinnacle can offer!