Pinnacle’s highly trained and reputable installation staff will guide you through the process of implementing your new system, educating you along the way with helpful pointers. The Pinnacle Installation Manager assigned to your account will oversee every aspect of the project from top to bottom. However, our commitment to you does not end once your system is installed. At Pinnacle, our goal is to ensure your POS system is doing everything it can to help ensure the success of your operations.
It is for this reason we offer our renowned Help Desk Support. Help Desk Support is Full Service and available 24 hours a day, 7 days a week, 365 days a year. Pinnacle’s live support is always available, you will never be greeted with an answering service! For the convenience of all clients, our Live Support is available in Spanish as well as English. Pinnacle Hospitality Systems stands firmly behind each of our products with dedicated support needed to assure optimal functioning at all times.
Pinnacle Hospitality Systems also provides support representatives to employ online troubleshooting and diagnosis techniques to resolve any problem with the utmost in speed and accuracy. Clients of Pinnacle Hospitality System also have the option for a Pinnacle field service technical support technician to come to their aid for hardware component issues.
Field Service Technical Support is available for those who choose the option, with either a contract or no contract. Advantages of field service technical support include the convenience of having qualified technicians on call 24 hours a day, 7 days a week, 365 days per year equipped with fully stocked repair vehicles and online diagnostic tools to solve your problems immediately on site! Our field technicians keep monitors and all equipment you may need on hand to ensure a quick fix for any problem that may arise. Disaster recovery is available within 48 hours because we know how valuable your time is.
The contract option provides 24/7 limited software support for a maximum of 10 individual incidents or 5 hours of work within a 30 day time frame, for $325. Non-contract field technician services are billed hourly.