Pinnacle Hospitality Systems offers Full Service help desk support as well as Technical Support to all of our customers so that we can be available when you need it most! Behind each of our products stand dedicated services and support required to ensure proper function. Trust in our world-class services for all of your hospitality industry needs.
Full Service Help Desk Support includes:
- Help Desk Support is available 24 hours a day, 7 days a week, 365 days a year
- Live support is available at all times, we never use an answering service
- Bilingual – support in Spanish is available
- Support representatives are able to employ online troubleshooting and diagnosis techniques that enable them to resolve your problem quickly
A Pinnacle field service technical support technician is available to come to your need immediately should you have a problem with any hardware components of your Pinnacle Hospitality System.
Field Service Technical Support includes:
- Technicians on Call 24 hours a day, 7 days a week, 365 days a year
- Technicians arrive prepared with fully stocked repair vans
- Online diagnostic tools allow technicians to resolve your problem while on site
- Additional monitors and hardware on hand for replacement if needed
- Disaster Recovery available in just 48 hours!
Time & Materials
Service is available 24/7 for clients not covered under a service plan – please call for rates.
Limited 30/10/5 Software Support contract: Please call for Rates
- Contract provides 24/7 limited software support for up to 10 individual incidents or 5 hours of work within a 30 day period.
- Option to renew upon depletion.
- Additional issues will be charged at prevailing T&M rates.
“Since 2006, Pinnacle has been providing front line support for our POSitouch system – as the EPOS Program Manager, I could not be more pleased with the results. Pinnacle clearly understands the needs of DQ operators and has always provided consistent execution along the way. They have implemented systems and routines that help us to proactively manage issues and provide assurance that our franchisees are well taken care of. They are available 24x7x365 so they are there when it’s convenient for the restaurant, not the other way around. No matter what time of day our locations are calling in, the level of support is consistently high.”
- Chuck Eicher, Manager of EPOS Systems
American Dairy Queen Corporation