Careers

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional to install and train clients on our POS systems. Work with other former restaurant industry professionals in our relaxed and fun Birmingham office.

RESPONSIBILITIES:

• Assist with new client installations and training
• Answer user inquiries regarding clients’ POS systems
• Will be trained to troubleshoot and resolve POS issues
• Maintain detailed records of daily data communication transactions, problems, and remedial actions taken in our CRM

QUALIFICATIONS:

• Direct experience in the restaurant industry working as a manager, bar manager, or equivalent
• Familiarity with POS systems; POSitouch a plus
• A willingness to learn the troubleshooting process
• Able to maintain a calm, professional demeanor on the phone and in front of clients
• Clear communication and presentation skills
• Ability to multi-task on several projects
• Ability to demonstrate strong customer service tendencies
• Working knowledge of Microsoft operating systems preferred
• Excellent verbal and written communication skills
• HAVE AND MAINTAIN A CLEAN DRIVING RECORD AND DRIVER'S LICENSE
• MUST PASS A PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

This is a full-time position located in Birmingham, AL.

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional to serve as a Field Service Technician to install and service our clients’ POS systems.

KNOWLEDGE AND SKILLS:

• Working knowledge of Microsoft operating systems
• Working knowledge of computer networks
• Basic computer repair knowledge
• Ability to demonstrate strong customer service tendencies
• Experience with restaurant POS a plus

ESSENTIAL FUNCTION AND RESPONSIBILITIES:

• Professional appearance
• Repair hardware/software from devices involved in service calls
• Collect and secure payment for all billable work done
• Schedule and perform preventative maintenance on sites in the designated service area
• Maintain accurate company and customer inventories
• Maintain and keep clean company vehicle and work space

PHYSICAL DEMANDS:

• Lifting and carrying upwards to 50 pounds
• Have and maintain a valid driver’s license and clean driving record
• MUST BE ABLE TO WORK WEEKENDS AND ON-CALL
• MUST PASS PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

This is a full-time position located in Birmingham, AL.

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional to work on our Help Desk, troubleshooting issues for our clients on their POS systems. Work with other former restaurant industry professionals in a relaxed and fun work environment in Orlando.

Responsibilities:

• Take direct service calls for installed base of customers
• Answer user inquiries regarding clients’ POS systems
• Will be trained to troubleshoot to be able to resolve POS issues
• Must maintain detailed records of daily data communication transactions, problems, and remedial actions taken in our CRM

Qualifications:

• Prior Help Desk or support experience
• A willingness to learn the troubleshooting process
• Able to maintain a calm, professional demeanor on the phone
• Clear communication skills
• Ability to multi-task on several projects
• Direct experience in the restaurant industry a plus
• Bi-Lingual in Spanish a plus
• Ability to work overnight shift
• MUST PASS A PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

This is a full-time position located in Orlando, FL. 

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional in the Naples area to serve as an Installations and Service Technician, to install and service our clients’ POS systems, as well as provide on-site or remote training to users.

KNOWLEDGE AND SKILLS:

• Working knowledge of Microsoft operating systems
• Working knowledge of computer networks
• Basic computer repair knowledge
• Ability to demonstrate strong customer service tendencies
• Experience with restaurant POS a plus
• Direct experience in the restaurant industry working as a manager, bar manager, or equivalent

RESPONSIBILITIES:

• Repair hardware/software involved in service calls
• Collect and secure payment for all billable work completed
• Schedule and perform preventative maintenance on sites in the designated service area
• Maintain accurate company and customer inventories
• Maintain and keep clean company vehicle and work space
• Maintain detailed records of daily data communication transactions, problems, and remedial actions taken in our CRM
• A willingness to learn the troubleshooting process
• Answer user inquiries regarding clients’ POS systems
• Able to maintain a calm, professional demeanor on the phone and in front of clients
• Clear communication and presentation skills
• Ability to multi-task on several projects

PHYSICIAL DEMANDS:

• Lifting and carrying upwards to 50 pounds
• Have and maintain a valid driver’s license and clean driving record
• MUST BE ABLE TO WORK NIGHTS, HOLIDAYS, WEEKENDS, AND ON-CALL
• MUST PASS PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

This is a full-time position located in Naples, FL.

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional to serve as a Field Marketing Technician to install and service our clients’ POS systems.

KNOWLEDGE AND SKILLS:

• Basic computer knowledge
• Ability to demonstrate strong customer service tendencies
• Basic sales training or experience
• Experience with restaurant POS a plus

ESSENTIAL FUNCTION AND RESPONSIBILITIES:

• Professional appearance
• Repair hardware/software from devices involved in service calls
• Cold-calling and call on existing customer base
• Collect and secure payment for all billable work done
• Plan and complete field marketing campaigns after conducting preliminary research
• Develop robust knowledge of all products and services
• Promote business expansion opportunities to merchants through successful filed marketing campaigns
• Report weekly/monthly on the status of filed marketing activities
• Maintain and keep clean company vehicle and workspace
• MUST be bilingual in English and Spanish

PHYSICIAL DEMANDS:

• Lifting and carrying upwards to 50 pounds
• Have and maintain a valid driver’s license and clean driving record
• MUST BE ABLE TO WORK WEEKENDS AND ON-CALL
• MUST PASS PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

This is a full-time position located in Tampa, FL.

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional to work on our Help Desk, troubleshooting issues for our clients on their POS systems. Work with other former restaurant industry professionals in a relaxed and fun work environment.

Responsibilities:

• Take direct service calls for installed base of customers
• Answer user inquiries regarding clients’ POS systems
• Will be trained to troubleshoot to be able to resolve POS issues
• Must maintain detailed records of daily data communication transactions, problems, and remedial actions taken in our CRM

Qualifications:

• Prior Help Desk or support experience
• A willingness to learn the troubleshooting process
• Able to maintain a calm, professional demeanor on the phone
• Clear communication skills
• Ability to multi-task on several projects
• Direct experience in the restaurant industry a plus
• Bi-Lingual in Spanish a plus
• Ability to work overnight shift
• MUST PASS A PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

This is a full-time position located in Tampa, FL.