About Pinnacle

Pinnacle Hospitality Systems employs more than 80 professionals throughout offices located in Fort Lauderdale, Fort Myers, Orlando, Tampa, Jacksonville, Pensacola, FL; Birmingham, AL; Pittsburgh, PA; and Cincinnati and Columbus, OH. We serve customers throughout Florida, Alabama, Mississippi, Ohio, and Pennsylvania, and support restaurant chains throughout the US and Canada.  

Career Opportunities

Choose a position below to learn more.

Training and Installations Specialist

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional to install and train clients on our POS systems. Work with other former restaurant industry professionals in our relaxed and fun Birmingham office.

 

RESPONSIBILITIES:

  • Assist with new client installations and training
  • Answer user inquiries regarding clients’ POS systems
  • Will be trained to troubleshoot and resolve POS issues
  • Maintain detailed records of daily data communication transactions, problems, and remedial actions taken in our CRM

 

QUALIFICATIONS:

  • Direct experience in the restaurant industry working as a manager, bar manager, or equivalent
  • Familiarity with POS systems; POSitouch a plus
  • A willingness to learn the troubleshooting process
  • Able to maintain a calm, professional demeanor on the phone and in front of clients
  • Clear communication and presentation skills
  • Ability to multi-task on several projects
  • Ability to demonstrate strong customer service tendencies
  • Working knowledge of Microsoft operating systems preferred
  • Excellent verbal and written communication skills
  • HAVE AND MAINTAIN A CLEAN DRIVING RECORD AND DRIVER'S LICENSE
  • MUST PASS A PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

 

This is a full-time position located in Birmingham, AL.

Field Service Technician

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional to serve as a Field Service Technician to install and service our clients’ POS systems.

KNOWLEDGE AND SKILLS:

  • Working knowledge of Microsoft operating systems
  • Working knowledge of computer networks
  • Basic computer repair knowledge
  • Ability to demonstrate strong customer service tendencies
  • Experience with restaurant POS a plus

 

ESSENTIAL FUNCTION AND RESPONSIBILITIES:

  • Professional appearance
  • Repair hardware/software from devices involved in service calls
  • Collect and secure payment for all billable work done
  • Schedule and perform preventative maintenance on sites in the designated service area
  • Maintain accurate company and customer inventories
  • Maintain and keep clean company vehicle and work space

 

PHYSICAL DEMANDS:

  • Lifting and carrying upwards to 50 pounds
  • Have and maintain a valid driver’s license and clean driving record
  • MUST BE ABLE TO WORK WEEKENDS AND ON-CALL
  • MUST PASS PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

 

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

 

This is a full-time position located in Birmingham, AL.

 

Technical Support Representative

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional to work on our Help Desk, troubleshooting issues for our clients on their POS systems. Work with other former restaurant industry professionals in a relaxed and fun work environment in Orlando.

Responsibilities:

  • Take direct service calls for installed base of customers
  • Answer user inquiries regarding clients’ POS systems
  • Will be trained to troubleshoot to be able to resolve POS issues
  • Must maintain detailed records of daily data communication transactions, problems, and remedial actions taken in our CRM

Qualifications:

  • Prior Help Desk or support experience
  • A willingness to learn the troubleshooting process
  • Able to maintain a calm, professional demeanor on the phone
  • Clear communication skills
  • Ability to multi-task on several projects
  • Direct experience in the restaurant industry a plus
  • Bi-Lingual in Spanish a plus
  • Ability to work overnight shift
  • MUST PASS A PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

This is a full-time position located in Orlando, FL. 

Technical and Field Service Specialist

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional in the Naples area to serve as an Installations and Service Technician, to install and service our clients’ POS systems, as well as provide on-site or remote training to users.

 

KNOWLEDGE AND SKILLS:

  • Working knowledge of Microsoft operating systems
  • Working knowledge of computer networks
  • Basic computer repair knowledge
  • Ability to demonstrate strong customer service tendencies
  • Experience with restaurant POS a plus
  • Direct experience in the restaurant industry working as a manager, bar manager, or equivalent

 

RESPONSIBILITIES:

  • Repair hardware/software involved in service calls
  • Collect and secure payment for all billable work completed
  • Schedule and perform preventative maintenance on sites in the designated service area
  • Maintain accurate company and customer inventories
  • Maintain and keep clean company vehicle and work space
  • Maintain detailed records of daily data communication transactions, problems, and remedial actions taken in our CRM
  • A willingness to learn the troubleshooting process
  • Answer user inquiries regarding clients’ POS systems
  • Able to maintain a calm, professional demeanor on the phone and in front of clients
  • Clear communication and presentation skills
  • Ability to multi-task on several projects

 

PHYSICIAL DEMANDS:

  • Lifting and carrying upwards to 50 pounds
  • Have and maintain a valid driver’s license and clean driving record
  • MUST BE ABLE TO WORK NIGHTS, HOLIDAYS, WEEKENDS, AND ON-CALL
  • MUST PASS PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

 

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

 

This is a full-time position located in Naples, FL.

Tampa:
Field Marketing Technician

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional to serve as a Field Marketing Technician to install and service our clients’ POS systems.

KNOWLEDGE AND SKILLS:

  • Basic computer knowledge
  • Ability to demonstrate strong customer service tendencies
  • Basic sales training or experience
  • Experience with restaurant POS a plus

 

ESSENTIAL FUNCTION AND RESPONSIBILITIES:

  • Professional appearance
  • Repair hardware/software from devices involved in service calls
  • Cold-calling and call on existing customer base
  • Collect and secure payment for all billable work done
  • Plan and complete field marketing campaigns after conducting preliminary research
  • Develop robust knowledge of all products and services
  • Promote business expansion opportunities to merchants through successful filed marketing campaigns
  • Report weekly/monthly on the status of filed marketing activities
  • Maintain and keep clean company vehicle and workspace
  • MUST be bilingual in English and Spanish

 

PHYSICIAL DEMANDS:

  • Lifting and carrying upwards to 50 pounds
  • Have and maintain a valid driver’s license and clean driving record
  • MUST BE ABLE TO WORK WEEKENDS AND ON-CALL
  • MUST PASS PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

 

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

 

This is a full-time position located in Tampa, FL.

Technical Support Representative

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional to work on our Help Desk, troubleshooting issues for our clients on their POS systems. Work with other former restaurant industry professionals in a relaxed and fun work environment.

Responsibilities:

  • Take direct service calls for installed base of customers
  • Answer user inquiries regarding clients’ POS systems
  • Will be trained to troubleshoot to be able to resolve POS issues
  • Must maintain detailed records of daily data communication transactions, problems, and remedial actions taken in our CRM

Qualifications:

  • Prior Help Desk or support experience
  • A willingness to learn the troubleshooting process
  • Able to maintain a calm, professional demeanor on the phone
  • Clear communication skills
  • Ability to multi-task on several projects
  • Direct experience in the restaurant industry a plus
  • Bi-Lingual in Spanish a plus
  • Ability to work overnight shift
  • MUST PASS A PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

This is a full-time position located in Tampa, FL.