About Pinnacle

Pinnacle Hospitality Systems employs more than 80 professionals throughout offices located in Fort Lauderdale, Fort Myers, Orlando, Tampa, Jacksonville, Pensacola, FL; Birmingham, AL; Pittsburgh, PA; and Cincinnati and Columbus, OH. We serve customers throughout Florida, Alabama, Mississippi, Ohio, and Pennsylvania, and support restaurant chains throughout the US and Canada.  

Career Opportunities

Choose a position below to learn more.

Director of Sales

Job Description

Director of Sales – Western Pittsburgh and Ohio

Pinnacle Hospitality Systems is looking for a high-performing Director of Sales to cover our Western Pittsburgh and Ohio markets. The successful candidate will meet or exceed our customer acquisition and revenue growth objectives.

The responsibilities of the Director of Sales include developing key growth sales strategies, tactics, and action plans. Successful execution of these strategies is required to achieve your financial targets. Duties will include hitting annual targets, building relationships, and understanding customer trends.

Responsibilities

  • Own and hit/exceed annual sales targets within assigned territory
  • Develop and execute strategic plan to achieve sales targets and expand our customer base
  • Build and maintain strong, long-lasting customer relationships
  • Partner with customers to understand their business needs and objectives
  • Coaching and developing a team in an emerging market
  • Effectively communicate the value proposition through proposals and presentations
  • Understand category-specific landscapes and trends
  • Reporting on forces that shift tactical budgets and strategic direction of accounts

Requirements

  • Proven sales executive experience, meeting or exceeding targets
  • Previous experience as a sales executive, sales manager, or sales and marketing director
  • Ability to communicate, present and influence all levels of the organization, including executive and C-level
  • Proven ability to drive the sales process from plan to close
  • Proven ability to articulate the distinct aspects of products and services
  • Proven ability to position products against competitors
  • Demonstrable experience as head of sales, developing client-focused, differentiated and achievable solutions
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Prior experience using and/or selling point of sales systems is a plus
  • Working knowledge of credit card processing a plus
  • Background in the hospitality industry strongly preferred


Applicants MUST live in the assigned territory which includes Pittsburgh, PA, and Cincinnati and Columbus, OH. 

Pinnacle Hospitality Systems offers competitive pay and full medical benefits, in addition to paid vacation time, matched 401k plan, and much more.

Training and Installations Specialist

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional to install and train clients on our POS systems. Work with other former restaurant industry professionals in our relaxed and fun corporate office located in Jacksonville, FL.

 

RESPONSIBILITIES:

  • Assist with new client installations and training
  • Answer user inquiries regarding clients’ POS systems
  • Will be trained to troubleshoot and resolve POS issues
  • Maintain detailed records of daily data communication transactions, problems, and remedial actions taken in our CRM

 

QUALIFICATIONS:

  • Direct experience in the restaurant industry working as a manager, bar manager, or equivalent
  • Familiarity with POS systems
  • A willingness to learn the troubleshooting process
  • Able to maintain a calm, professional demeanor on the phone and in front of clients
  • Clear communication and presentation skills
  • Ability to multi-task on several projects
  • Ability to demonstrate strong customer service tendencies
  • Working knowledge of Microsoft operating systems preferred
  • Familiarity with POSitouch a plus
  • Have and maintain a valid driver’s license and clean driving record
  • Excellent verbal and written communication skills
  • MUST PASS A PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

 

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

 

This is a full-time position located in Jacksonville, FL.

Field Service Technician

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional to serve as a Field Service Technician to install and service our clients’ POS systems.

KNOWLEDGE AND SKILLS:

  • Working knowledge of Microsoft operating systems
  • Working knowledge of computer networks
  • Basic computer repair knowledge
  • Ability to demonstrate strong customer service tendencies
  • Experience with restaurant POS a plus

 

ESSENTIAL FUNCTION AND RESPONSIBILITIES:

  • Professional appearance
  • Repair hardware/software from devices involved in service calls
  • Collect and secure payment for all billable work done
  • Schedule and perform preventative maintenance on sites in the designated service area
  • Maintain accurate company and customer inventories
  • Maintain and keep clean company vehicle and work space
  • MUST be fully bilingual in English and Spanish

 

PHYSICAL DEMANDS:

  • Lifting and carrying upwards to 50 pounds
  • Have and maintain a valid driver’s license and clean driving record
  • MUST BE ABLE TO WORK WEEKENDS AND ON-CALL
  • MUST PASS PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

 

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

 

This is a full-time position located in Miami, FL.

 

Technical Support Representative

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional to work on our Help Desk, troubleshooting issues for our clients on their POS systems. Work with other former restaurant industry professionals in a relaxed and fun work environment in Orlando.

Responsibilities:

  • Take direct service calls for installed base of customers
  • Answer user inquiries regarding clients’ POS systems
  • Will be trained to troubleshoot to be able to resolve POS issues
  • Must maintain detailed records of daily data communication transactions, problems, and remedial actions taken in our CRM

Qualifications:

  • Prior Help Desk or support experience
  • A willingness to learn the troubleshooting process
  • Able to maintain a calm, professional demeanor on the phone
  • Clear communication skills
  • Ability to multi-task on several projects
  • Direct experience in the restaurant industry a plus
  • Bi-Lingual in Spanish a plus
  • Ability to work overnight shift
  • MUST PASS A PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

This is a full-time position located in Orlando, FL. 

Technical and Field Service Specialist

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional in the Naples area to serve as an Installations and Service Technician, to install and service our clients’ POS systems, as well as provide on-site or remote training to users.

 

KNOWLEDGE AND SKILLS:

  • Working knowledge of Microsoft operating systems
  • Working knowledge of computer networks
  • Basic computer repair knowledge
  • Ability to demonstrate strong customer service tendencies
  • Experience with restaurant POS a plus
  • Direct experience in the restaurant industry working as a manager, bar manager, or equivalent

 

RESPONSIBILITIES:

  • Repair hardware/software involved in service calls
  • Collect and secure payment for all billable work completed
  • Schedule and perform preventative maintenance on sites in the designated service area
  • Maintain accurate company and customer inventories
  • Maintain and keep clean company vehicle and work space
  • Maintain detailed records of daily data communication transactions, problems, and remedial actions taken in our CRM
  • A willingness to learn the troubleshooting process
  • Answer user inquiries regarding clients’ POS systems
  • Able to maintain a calm, professional demeanor on the phone and in front of clients
  • Clear communication and presentation skills
  • Ability to multi-task on several projects

 

PHYSICIAL DEMANDS:

  • Lifting and carrying upwards to 50 pounds
  • Have and maintain a valid driver’s license and clean driving record
  • MUST BE ABLE TO WORK NIGHTS, HOLIDAYS, WEEKENDS, AND ON-CALL
  • MUST PASS PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

 

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

 

This is a full-time position located in Naples, FL.

Tampa:
Field Marketing Technician

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional to serve as a Field Marketing Technician to install and service our clients’ POS systems.

KNOWLEDGE AND SKILLS:

  • Basic computer knowledge
  • Ability to demonstrate strong customer service tendencies
  • Basic sales training or experience
  • Experience with restaurant POS a plus

 

ESSENTIAL FUNCTION AND RESPONSIBILITIES:

  • Professional appearance
  • Repair hardware/software from devices involved in service calls
  • Cold-calling and call on existing customer base
  • Collect and secure payment for all billable work done
  • Plan and complete field marketing campaigns after conducting preliminary research
  • Develop robust knowledge of all products and services
  • Promote business expansion opportunities to merchants through successful filed marketing campaigns
  • Report weekly/monthly on the status of filed marketing activities
  • Maintain and keep clean company vehicle and workspace
  • MUST be bilingual in English and Spanish

 

PHYSICIAL DEMANDS:

  • Lifting and carrying upwards to 50 pounds
  • Have and maintain a valid driver’s license and clean driving record
  • MUST BE ABLE TO WORK WEEKENDS AND ON-CALL
  • MUST PASS PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

 

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

 

This is a full-time position located in Tampa, FL.

Technical Support Representative

Job Description

Are you currently working in the restaurant industry but hate the hours? Pinnacle Hospitality Systems is looking for a restaurant professional to work on our Help Desk, troubleshooting issues for our clients on their POS systems. Work with other former restaurant industry professionals in a relaxed and fun work environment.

Responsibilities:

  • Take direct service calls for installed base of customers
  • Answer user inquiries regarding clients’ POS systems
  • Will be trained to troubleshoot to be able to resolve POS issues
  • Must maintain detailed records of daily data communication transactions, problems, and remedial actions taken in our CRM

Qualifications:

  • Prior Help Desk or support experience
  • A willingness to learn the troubleshooting process
  • Able to maintain a calm, professional demeanor on the phone
  • Clear communication skills
  • Ability to multi-task on several projects
  • Direct experience in the restaurant industry a plus
  • Bi-Lingual in Spanish a plus
  • Ability to work overnight shift
  • MUST PASS A PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

Pinnacle Hospitality Systems provides on-the-job training on all aspects of our POS systems. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

This is a full-time position located in Tampa, FL.

Fort Lauderdale:
Bilingual Installations Coordinator

Job Description

Pinnacle Hospitality Systems is looking for a restaurant professional to work on our Installations Team who will manage the flow of the installations process from start to finish. Work with other former restaurant industry professionals in our relaxed and fun corporate office located in Fort Lauderdale.

 

RESPONSIBILITIES:

  • Schedule training, installation, and live coverage for each new customer
  • Set the proper expectations with each customer of how our installation process works
  • Collect and organize all necessary data from each customer for their installation, including VAR sheets, menus, etc.
  • Work with Logistics and Accounting to coordinate staging and payment confirmation
  • Manage labor resources through CRM database
  • Maintain detailed log of communications through CRM database
  • Manage installations time lines with customers and Project Managers. Resolve any time conflicts with proper management in a timely manner

 

QUALIFICATIONS:

  • Proven experience in project management
  • Must be organized and be able to multi-task in a fast-paced role
  • Ability to maintain a calm, professional demeanor on the phone
  • Clear written and verbal communication skills
  • Ability to work a flexible schedule
  • Direct experience in the restaurant industry
  • MUST be full bilingual in English and Spanish - written and verbal
  • MUST PASS A PRE-HIRE DRUG SCREENING AND BACKGROUND CHECK

 

Pinnacle Hospitality Systems provides on-the-job training. We offer a fun and progressive team environment, along with a complete benefits package, including health, dental, life insurance, long-term disability, and 401k.

 

This is a full-time position located in Fort Lauderdale, FL.