Hello Valued Pinnacle Customers,
Please find the link above to our "Hurricane Preparedness and Recovery of Computer Equipment and Software" instructions. This document will provide important information in securing and protecting your POS System.
It is our goal to continue to provide you with stellar customer service during this critical time. We ask that you understand longer wait times may occur when calling into our help desk just prior to, during and following the hurricane.
Please see below ways to contact our help desk for both Emergency and Non-Emergency Assistance.
Emergency - Mission Critical
What qualifies as a "Mission Critical" Call?
- System Down
- Credit Cards Down
- ALL Printers Down
- ALL VDU's Down
Follow these steps:
- CALL 1-800-771-7100
- Press the "2" key
- Press the "#" key
If you do not have internet service or power, you will need to contact your internet service provider and/or your power utility company.
- Reboot. If you have a down device, credit cards, even a report issue, try restarting the device, computer to resolve the issue. To restart the credit card readers, hold down the yellow and # key.
- Make sure all devices are powered on.
- Make sure all cables are plugged in securely. You can also try unplugging cables and plugging them back in.