Hurricane Preparedness Guide

Download our hurricane preparedness and recovery guide

To help in protecting and recovering your equipment, please download our "Hurricane Preparedness and Recovery of Computer Equipment and Software" instructions. This document will provide important information in assessing any damage to your POS System. **DO NOT power on any equipment until a full damage assessment has been completed.**

 

It is our goal to continue to provide you with stellar customer service during this critical time. We ask that you understand longer wait times may occur when calling into our help desk just prior to, during and following the hurricane.

Please see below ways to contact our help desk for both Emergency and Non-Emergency Assistance.

Emergency - Mission Critical

What qualifies as a "Mission Critical" Call?

  • System Down
  • Credit Cards Down
  • ALL Printers Down
  • ALL VDU's Down

Follow these steps:

  1. CALL 1-800-771-7100
  2. Press the "2" key
  3. Press the "#" key

If you do not have internet service or power, you will need to contact your internet service provider and/or your power utility company.

Troubleshooting Tips

  1. Reboot. If you have a down device, credit cards, even a report issue, try restarting the device, computer to resolve the issue. To restart the credit card readers, hold down the yellow and # key.
  2. Make sure all devices are powered on.
  3. Make sure all cables are plugged in securely. You can also try unplugging cables and plugging them back in.

 

Non-Emergency Assistance

Submit a Service Work Order On Our Website
Avoid long wait times in the queue and submit a service work order online.

Pinnacle Hospitality App
You can also use our Pinnacle App to open up a Service Work Order. 

Contact Us Via Email
Email your request to have a Customer Service Representative contact you at: support@pinnaclehs.com.

Contact Us By Phone

  1. Call 1-800-771-7100
  2. Press the "2" key