Hello Valued Pinnacle Customers,
Please find the link above to our "Hurricane Preparedness and Recovery of Computer Equipment and Software" instructions. This document will provide important information in securing and protecting you POS System.
It is our goal to continue to provide you with stellar customer service during this critical time. We ask that you understand longer wait times may occur when calling into our help desk just prior to, during and following the hurricane.
Please see below ways to contact our help desk for both Emergency and Non-Emergency Assistance.
What qualifies as a "Mission Critical" Call?
If you do not have internet service or power, you will need to contact your internet service provider and/or your power utility company.
To avoid long wait times in the queue, please use our Pinnacle App to open up a Service Work Order. To sign up for this service ahead of time please REGISTER HERE. Then download the app to your smart phone.
You can also email your request to have a Customer Service Representative contact you at: firstname.lastname@example.org.