Hurricane Prep

Hurricane Preparedness and Recovery of Computer Equipment and Software

Hurricane Preparedness and Recovery of Computer Equipment and Software Instructions

Hello Valued Pinnacle Customers,

Please find the link above to our "Hurricane Preparedness and Recovery of Computer Equipment and Software" instructions. This document will provide important information in securing and protecting you POS System.

It is our goal to continue to provide you with stellar customer service during this critical time. We ask that you understand longer wait times may occur when calling into our help desk just prior to, during and following the hurricane.

Please see below ways to contact our help desk for both Emergency and Non-Emergency Assistance.

EMERGENCY - MISSION CRITICAL

What qualifies as a "Mission Critical" Call?

  • System Down
  • Credit Cards Down
  • ALL Printers Down
  • ALL VDU's Down
  1. CALL 1-800-771-7100
  2. Press the "2" key
  3. Press the "#" key

If you do not have internet service or power, you will need to contact your internet service provider and/or your power utility company.

Troubleshooting Tips

  1. Reboot. If you have a down device, credit cards, even a report issue, try restarting the device, computer to resolve the issue. To restart the credit card readers, hold down the yellow and # key.
  2. Make sure all devices are powered on.
  3. Make sure all cables are plugged in securely. You can also try unplugging cables and plugging them back in.

NON-EMERGENCY ASSISTANCE

Pinnacle Hospitality App

To avoid long wait times in the queue, please use our Pinnacle App to open up a Service Work Order. To sign up for this service ahead of time please REGISTER HERE. Then download the app to your smart phone.

  • To download the App from android: go to Google Play Store and download "Pinnacle Hospitality Service" App
  • To download the App from iPhone: Go to Apple Store and download "Pinnacle Hospitality Service" App

Contact Us Via Email

You can also email your request to have a Customer Service Representative contact you at: support@pinnaclehs.com.

Contact Us By Phone

  1. Call 1-800-771-7100
  2. Press the "2" key
  3. Press the "#" key

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