Pinnacle Hospitality Systems offers Full Service help desk support as well as Technical Support to all of our customers so that we can be available when you need it most! Behind each of our products stand dedicated services and support required to ensure proper function. Trust in our world-class services for all of your hospitality industry needs.
Full Service Help Desk Support includes:
- Help Desk Support is available 24 hours a day, 7 days a week, 365 days a year
- Live support is available at all times, we never use an answering service
- Bilingual - support in Spanish is available
- Support representatives are able to employ online troubleshooting and diagnosis techniques that enable them to resolve your problem quickly
A Pinnacle field service technical support technician is available to come to your need immediately should you have a problem with any hardware components of your Pinnacle Hospitality System.
Field Service Technical Support includes:
- Technicians on Call 24 hours a day, 7 days a week, 365 days a year
- Technicians arrive prepared with fully stocked repair vans
- Online diagnostic tools allow technicians to resolve your problem while on site
- Additional monitors and hardware on hand for replacement if needed
- Disaster Recovery available in just 48 hours!
Time & Materials
Service is available 24/7 for clients not covered under a service plan, please call for rates.