Chuck Eicher, Manager of EPOS Systems American Dairy Queen Corporation
Since 2006, Pinnacle has been providing front line support for our POSitouch system - as the EPOS Program Manager, I could not be more pleased with the results. Pinnacle clearly understands the needs of DQ operators and has always provided consistent execution along the way. They have implemented systems and routines that help us to proactively manage issues and provide assurance that our franchisees are well taken care of. They are available 24x7x365 so they are there when it's convenient for the restaurant, not the other way around. No matter what time of day our locations are calling in, the level of support is consistently high.
Felicia Pawlik – Marketing Representative Valley Dairy Restaurants - 11 Locations in Pennsylvania
We chose a POSitouch system for all eleven of our units because of the simplicity of the key features including labor scheduling, time and attendance and a quick menu. Pinnacle exceeded our expectations, when one of our units experienced a hard drive failure and we were able to call their emergency call service as soon as possible and they got us up and running in no time. I would recommend Pinnacle to other restaurants because of the ease of use, friendly service and support staff.