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Chuck Eicher, Manager of EPOS Systems American Dairy Queen Corporation

Since 2006, Pinnacle has been providing front line support for our POSitouch system - as the EPOS Program Manager, I could not be more pleased with the results. Pinnacle clearly understands the needs of DQ operators and has always provided consistent execution along the way. They have implemented systems and routines that help us to proactively manage issues and provide assurance that our franchisees are well taken care of. They are available 24x7x365 so they are there when it's convenient for the restaurant, not the other way around. No matter what time of day our locations are calling in, the level of support is consistently high.
Felicia

Felicia Pawlik – Marketing Representative Valley Dairy Restaurants - 11 Locations in Pennsylvania

We chose a POSitouch system for all eleven of our units because of the simplicity of the key features including labor scheduling, time and attendance and a quick menu. Pinnacle exceeded our expectations, when one of our units experienced a hard drive failure and we were able to call their emergency call service as soon as possible and they got us up and running in no time. I would recommend Pinnacle to other restaurants because of the ease of use, friendly service and support staff.

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Maricarmen

Maricarmen Josephs – Owner Carmen’s Lunch Bar - Pensacola, Florida

When we opened, we decided to go with Dinerware point of sale system. Since then we’ve been really happy with our decision to both choose to work with Pinnacle Hospitality and to use the Dinerware system. The system is very user friendly – very easy to use, therefore training new employees is a cinch. Dinerware also provides me with all of the detailed and accurate sales reports that I need to better run my business and make it more profitable.

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Sean

Sean McMullough - Director of Operations Salumeria - Miami, FL

Pay My Tab has definitely improved the speed of service. The servers now bring everything to the table at one go. Before we used to have to gather multiple credit cards and bring it back to the POS, print the checks, the servers got distracted coming back to the table. So that time period between getting the check and closing the check has definitely decreased……The fact that the signatures, the receipts are stored online allows my office who generally handles the charge backs to find receipts faster and respond to whatever charge back may be out there.

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Mark

Mark Follett, Owner Amigo's Original Tex Mex - Orlando, Florida

My experience with training employees on a Pinnacle system has been just a piece of cake simple…The employees adapt to it so quickly there is not a lot of training involved. I would definitely recommend Pinnacle to a new restaurant in the area because of its simplicity. I’ve been in this business for thirty years and always go back to the Pinnacle system--which is simple and effective…The tools that Pinnacle offers with their system just make it easy for me to spend time touching tables and be in the middle of the business instead of in the office.

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Al

Al Lettera, Part-Owner CopperPoint Brewing Company - Boyton Beach, Florida

The most important feature is the ability to reconcile at the end of each shift. It’s so simple and easy to do. It literally takes us about twenty minutes to reconcile a cash drawer through the various reporting tools that the Pinnacle solution offers. We chose Pinnacle for those reasons…The helpdesk support line has always been extremely responsive. The Pinnacle solution offers 1-800 support at any given time. Whenever you call the number there is always someone there that is knowledgeable and capable of resolving the issue.

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